Wendy Santos

Warehouse Senior lead, responsible for day-to-day operations of the warehouse. Tracking inventory, ensuring orders are filled accurately and on time, and ordering new items when needed.
overseeing the return department making sure it runs smoothly. Keeping the warehouse clean and organized.

• Check in front desk for Family Practice, Internal Medicine, and Pediatric Departments
• Greet a high volume of patients in a professional, courteous manner
• Handling sensitive patient information while using effective communication and customer service skills to assist in requests, concerns within my scope of practice with patients, guests, staff, medical office personnel, physicians
• Ability to prioritize, multi-task, problem solve, work independently, while willingly assist other staff members and administration when needed
• Answer /delegate high volume phone lines
• Enter and update patient demographics, including insurance
• Accurately complete daily paperwork required by the department, facility, and Scripps Corporation in accordance to state and federal law
• Perform any other needed or requested duties with in a timely manner
• Assist in creating protocols for the department including physician schedules
• Train new employees in all aspects of duties
• Creating a positive experience in a diverse atmosphere.

• Provided a safe, enjoyable environment for guests and the Salon team
• Responsible for opening and closing procedures for establishment
• Answer multiple phone lines and scheduling appointments
• Assist in front office staff and coverage
• Provide adequate training for new hires
• Accurately completed daily product inventory and purchasing for various product lines and office supplies
• Knowledgeable of products and able to provide assistance to customers or venders with any questions, concerns or sales
• Review release form and care sheets with every guest-assisting in questions or concerns
• Complete any paperwork required by the state of CA, health agencies and About Face Tattoo Salon
• Responsible for money collection and transactions, balancing totals and delivering end of the day deposits to financial institutions.

• Greet a high volume of patients in a professional, courteous manner
• Handling sensitive patient information while using effective communication and customer service skills to assist in requests, and concerns within my scope of practice with patients, guests, staff, medical office personnel, and physicians
• Ability to prioritize, multi-task, problem solve, work independently with frequent interruptions, while willingly assist when needed and in a timely manner
• Accurately scheduling necessary appointments for facility and creating charts for patients, phoning pharmacy prescriptions
• Manage front office personnel schedules
• Train new employees in all aspects of duties
• Answer /delegate high volume phone lines
• Enter and update patient demographics, including insurance
• Accurately complete daily paperwork required by the department, facility, and North County Health Services in accordance to state and federal law
• Assist in creating charts for patients and future appointments
• Creating a positive experience in a challenging atmosphere.