Wendy Santos
St. Cloud,FL
Summary
Dedicated professional with extensive experience in delivering exceptional customer support and enhancing customer satisfaction. Proven ability to exceed performance metrics and achieve organizational goals. Strong communicator and self-starter with a decisive approach to independent tasks.
Overview
24
24
years of professional experience
Work History
Customer Support Specialist
JetBlue Airlines
02.2022 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Registered Pharmacy Technician
Walgreens
10.2010 - 03.2014
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Performed wide range of pharmacy operations including scheduling and team management.
Administration Assistant
Nike Factory Outlet
07.2001 - 01.2006
- Prepared weekly employee work schedules for team members.
- Consulted with manager on departmental policies and projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associate of Science - Business Administration
Florida Metropolitan University
OrlandoHigh School Diploma -
Oak Ridge High School
Orlando, FL05.1999
Skills
- Technical Support
- Office administration
- Administrative support
- Payroll and budgeting
- Scheduling
- Travel coordination
Timeline
Customer Support Specialist
JetBlue Airlines
02.2022 - Current
Registered Pharmacy Technician
Walgreens
10.2010 - 03.2014
Administration Assistant
Nike Factory Outlet
07.2001 - 01.2006
Associate of Science - Business Administration
Florida Metropolitan University
High School Diploma -
Oak Ridge High School
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