Wendy Sbiera
Nitro,WV
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
23
23
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Amazon Seasonal Central Operation Associate
Amazon
09.2020 - 11.2020
- Coordinate rescue support between two drivers
- Interpret information from different sources to determine best course of action to drive delivery success
- Communicate with delivery partners ensuring on-time delivery
- Coordinate with multiple Amazon Station Operators to ensure customer orders dispatch timely and accurately
- Solve for planned and unplanned events (traffic, weather, sporting, community) leading to anomalies outside normal dispatch operations
- Identified exceptions and escalates to management
- Completed intra-window reports using standard tools/process
Seasonal Retails Sales Associate III
Amazon
11.2019 - 12.2019
- Introduced customers to exciting Amazon products and service.
- Followed merchandising guidelines.
- Receive, stock, and replenish product.
- Operate all of systems, tools, and devices used within store, including manning point-of-sale (POS) station.
Inventory Control Manager
Splash Home Furnishings
03.2005 - 05.2007
- Managed performance of critical inventory tasks to ensure correct quantity of items are in stock and accurately match system reporting
- Managed maintenance of accurate records of inventory, including receipts, transfers and cycle count process and adjustments. Troubleshoot quantity discrepancies between stock and records.
- Oversee accurate and timely receiving of company purchase orders.
- Track, audit, and ensure adequate supply of inventory throughout the system.
Sales Reporting System Analyst
St. Regis Aspen Resort
12.2001 - 10.2004
- Prepared all monthly sales and catering reports, including but not limited to, SMARTS reports, revenue management, booking analysis and incentive calculation reports for individual and team production.
- Assisted the DOSM & DORM on projects and additional duties as necessary.
- Managed software interfaces for Delphi and Galaxy.
- Design ads for publications and hotel’s website.
- Assisted in everyday administrative duties around the Sales office.
Education
GED -
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Courteous and Professional
Timeline
Customer Service Associate
Lowes Home Improvment
06.2024 - Current
Amazon Seasonal Central Operation Associate
Amazon
09.2020 - 11.2020
Seasonal Retails Sales Associate III
Amazon
11.2019 - 12.2019
Inventory Control Manager
Splash Home Furnishings
03.2005 - 05.2007
Sales Reporting System Analyst
St. Regis Aspen Resort
12.2001 - 10.2004
GED -
Maricopa Community Colleges - Mesa Community College
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