Job Search Status
Open to workDesired start date: Flexible
Open To Work
Wendy Schafer
Beulah,MI
Work Preference
Summary
Ecommerce management expert with 16+ years of experience in optimizing product listings and ensuring regulatory compliance. Achieved significant improvements in sales strategies and enhanced user satisfaction through strategic initiatives.
Overview
16
16
years of professional experience
Work History
Ecommerce
Self-employeed
Beulah, Michigan
02.2010 - Current
- Managed online sales across multiple eCommerce platforms, enhancing customer engagement and driving revenue.
- Optimized product listings on eCommerce sites through targeted keyword research and effective SEO techniques, increasing visibility and sales potential.
- Integrated third-party tools into eCommerce platform, improving functionality and user experience.
- Updated pricing information in our ecommerce platform based on vendor changes or promotions.
- Assessed ecommerce sales outcomes to improve online strategies.
- Monitored changes in the industry landscape related to eCommerce regulations and best practices.
- Reviewed eCommerce activities to ensure compliance with legal standards.
- Managed ecommerce store inventory levels in order to maximize sales potential while minimizing stockouts.
Shipt Shopper
Shipt HQ
Traverse City, Michigan
09.2017 - 01.2020
- Utilized mobile app for order management and real-time communication with customers.
- Adapted to changing customer preferences and special requests during shopping trips.
- Collaborated with store staff to resolve issues or fulfill special item requests.
- Process returns as needed while adhering to company guidelines.
- Track progress of orders using Shipt mobile app and other technology tools provided by the company.
- Verify orders for accuracy and quality.
- Utilize problem solving skills when issues arise with orders or deliveries.
- Handle special requests from customers such as substitutions or additional items.
- Meet deadlines for assigned tasks while maintaining high standards of work quality.
- Stay up-to-date with current promotions, policies, pricing, and product availability.
- Provide excellent customer service throughout the delivery process.
- Follow established safety protocols when driving a personal or company vehicle on deliveries.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Listened to customer needs to identify and recommend best products and services.
- Asked store associates for help locating missing products.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Selected and gathered groceries based on customer orders for timely delivery.
- Communicated with customers to address inquiries and provide order updates.
- Navigated stores efficiently to locate items and ensure accurate shopping.
- Maintained high standards of cleanliness and organization in shopping areas.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2020
Skills
- Ecommerce management
- SEO optimization
- Customer relationship management
- Data analysis
- Inventory oversight
- Regulatory compliance
Timeline
Shipt Shopper
Shipt HQ
09.2017 - 01.2020
Ecommerce
Self-employeed
02.2010 - Current
High School Diploma -
Penn Foster Career School