Wendy Schenck
Callicoon,NY
Summary
Proven leader with a track record of enhancing operational efficiency at Adapt of the Hudson Valley through exceptional team management and safety compliance. Skilled in crisis intervention and patient advocacy, demonstrating adaptability and decision-making prowess. Boosted resident engagement by 30%, showcasing a commitment to professionalism and effective communication. Hardworking and passionate with strong organizational skills.
Overview
26
26
years of professional experience
Work History
Assistant Residential Manager
Adapt of the Hudson Valley
06.2022 - Current
- Facilitated open communication with residents'' families, keeping them informed of progress and any changes in care needs.
- Provided compassionate support for residents during difficult times, fostering trust and building strong relationships within the community.
- Implemented policies aimed at enhancing accessibility features throughout the facility, creating a more inclusive environment for all residents.
- Coordinated community events and social activities to promote resident engagement and build a sense of community within the facility.
- Streamlined administrative tasks such as record-keeping, data entry, and report generation to maintain an organized office environment.
- Maintained a safe and clean living environment by enforcing property rules and regulations.
- Oversaw maintenance projects throughout the residential facility ensuring timely completion while minimizing disruption to residents.
- Managed inventory of supplies and equipment to maintain adequate levels while minimizing waste and controlling costs.
- Assisted with developing and implemented individualized service plans to support resident growth and independence.
- Ensured compliance with state regulations by conducting regular safety inspections and monitoring staff performance closely.
- Collaborated with interdisciplinary teams to design comprehensive care plans that addressed the diverse needs of each resident.
- Managed daily operations for optimal efficiency, ensuring smooth communication between residents, staff, and management.
- Reported and documented maintenance requests and scheduled appropriate services.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Owner
Valley Water Services
04.1999 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
CNA
Providence Alaska Medical Center
10.2016 - 09.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of 10+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
Pharmacy Technician
Safeway Pharmacy
02.2016 - 03.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Assisted in management of prescription deliveries, improving patient convenience.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Utilized pharmacy management software to process prescriptions efficiently.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Medical Advocate
Crystal Run Village
08.1998 - 08.2005
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted disabled clients to support independence and well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented vitals, behaviors, and medications in client medical records.
- Monitored progress and documented patient health status changes to keep care team updated.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Conferred with supervisor to discuss patient condition and medical care.
- Enhanced client satisfaction by providing personalized support and care tailored to individual needs.
- Adhered to confidentiality guidelines and HIPAA regulations while managing sensitive client information.
- Participated in regular meetings with supervisors and peers to review client progress, discuss challenges, and adjust strategies as needed.
- Provided transportation assistance for various appointments, activities, and events.
- Provided compassionate support during difficult times, fostering trust and establishing strong relationships with clients.
- Maintained accurate records, ensuring efficient communication among the care team and timely updates on client progress.
- Improved client wellbeing by implementing appropriate interventions based on assessments and observations.
- Supported clients in achieving personal goals through skill-building activities, encouragement, and guidance.
- Utilized effective crisis intervention strategies to maintain safety for both clients and staff members.
- Facilitated smooth transitions between service providers by maintaining open lines of communication, sharing relevant information, and coordinating care efforts.
- Promoted positive behavior changes by modeling appropriate conduct and providing constructive feedback when necessary.
- Empowered clients through advocacy efforts within their community.
- Coordinated with healthcare professionals such as doctors, therapists, or pharmacists to ensure optimal management of medical conditions or treatments for clients under my care.
- Collaborated with a multidisciplinary team to develop comprehensive care plans addressing clients'' physical, emotional, and social needs.
- Ensured a safe environment by adhering to established protocols and promptly addressing potential hazards or concerns.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Proof Operator
Jeff Bank
11.2009 - 11.2015
- Identified discrepancies in financial data by thoroughly reviewing account statements and transaction records.
- Enhanced document accuracy by meticulously proofreading and verifying financial data.
- Reconciled account balances accurately by comparing original documents against processed transaction reports.
- Developed expertise in various bank systems, improving proficiency in navigating complex software tools.
- Provided support for other departments as needed, demonstrating flexibility and adaptability within a fast-paced work setting.
- Streamlined workflow processes to increase productivity and maintain high-quality output.
- Operated proof machine to list, sort and prove credits, debits and deposits.
- Maintained an organized workspace for efficient retrieval of documents and streamlined workflow.
- Utilized advanced knowledge of banking regulations to ensure compliance with industry standards during the proofing process.
- Detected out of balance transactions and followed implemented handling procedures.
- Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
- Strengthened internal controls by identifying potential fraud indicators during the proofing process.
- Maintained exceptional attention to detail when handling sensitive financial documents, ensuring client confidentiality and security.
- Prepared, sent, and received image cash letters and processed all transit bags.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Collaborated with team members to consistently achieve department goals and deadlines.
- Handled large volumes of financial transactions, consistently exceeding performance expectations.
Education
No Degree - Developmental Psychology
Suny Sullivan Community College
Loch Sheldrake, NYJuvenile Justice
Fisher College
Boston, MADrug And Alcohol Counseling
Southern Vermont College
Bennington, VTCNA
Prince William Sound Community College
Valdez, AKHuman Resources Management
Center For Financial Training
Skills
- Safety Compliance
- Client Transportation
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Certified in CPR/AED
- Clinical Documentation
- Task Prioritization
- Interpersonal Skills
- Professionalism
- Crisis Intervention
- Patient Advocacy
- Written Communication
- Crisis Management
- Individual Counseling
- Professional Demeanor
- Progress Reporting
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Nonviolent Crisis Intervention
- Team Management
- Property Maintenance
- Medication Management
Accomplishments
- Supervised team of 11 staff members.
Timeline
Assistant Residential Manager
Adapt of the Hudson Valley
06.2022 - Current
CNA
Providence Alaska Medical Center
10.2016 - 09.2020
Pharmacy Technician
Safeway Pharmacy
02.2016 - 03.2017
Proof Operator
Jeff Bank
11.2009 - 11.2015
Owner
Valley Water Services
04.1999 - Current
Medical Advocate
Crystal Run Village
08.1998 - 08.2005
No Degree - Developmental Psychology
Suny Sullivan Community College
Juvenile Justice
Fisher College
Drug And Alcohol Counseling
Southern Vermont College
CNA
Prince William Sound Community College
Human Resources Management
Center For Financial Training
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