Wendy Scherer
Santa Rosa,CA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
27
27
years of professional experience
Work History
Student - Landscape Design Certificate
Santa Rosa Junior College
2024.08 - 2025.12
- Completed rigorous readings as directed to support unit learning goals.
- Brought new perspectives to classroom discussions with materials found during independent research.
- Studied topics using scientific methods to contribute to ongoing research.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Regional Supervisor, Hospital Based Services
Providence Medical Group
2021.09 - 2024.05
- Supervision of Regional Administrative Coordinator team
- Oversaw building and publishing of physician schedules for 8 hospital departments, year-round in Northern California
- Oversaw recruitment process to ensure hiring of top talent in alignment with company objectives.
- Analyzed market trends to identify new growth opportunities for business expansion within region.
- Developed comprehensive financial reports for senior leadership, enabling data-driven decision-making processes.
- Fostered a positive working environment through proactive conflict resolution measures and consistent recognition of staff achievements.
- Reviewed and submitted payroll twice monthly for 138 physicians
- Formulates and implements policies, procedures, and processes that meet standards and requirements of Hospital Based Services
- Answered questions from staff and provides guidance and feedback
- Communicated and serves as a liaison between Scheduling Coordinators, Medical Directors, Provider Relations, CVO, Med Staff
- Updates and maintains scheduling protocols for Administrative Coordinators
- Created improvement plans to optimize processes and staff engagement, ensures adherence to established processes
- Participated in Hospital Leadership meetings and reports results and performance of my team to Regional HBS Director
- Hired, coached, mentored, and trained direct report staff
- Evaluated team performance regularly, providing guidance for continuous improvement and goal achievement.
- Assisted with special projects, attended meetings as required, and maintained good interdepartmental relations
- Evaluated Administrative Coordinators performance of their duties
- Provided counseling, remedial training or disciplinary measures as necessary
- Recruited and onboarded new locum physicians to assist with open shifts at 6 NorCal Hospitals
Front Office Lead and Referral Coordinator
Providence Family Medicine James Devore, MD
2010.05 - 2021.08
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain efficient workflow.
- Acts as resource to front office for complex issues and problem resolution
- Obtains authorization for specialty referrals and imaging
- Prepares and forwards clinical data to specialist
- Advised patient of approval or denial of services and assists patients with coordinating their specialty appointment and or imaging services
- Completed various type of documentation and correspondence, including EDD, FMLA, and DMV forms
- Process' outgoing medical records requests
- Checks eligibility and benefits on new psych patients and coordinates appointments
- Supports supervisor with provider schedules and templates
- Scheduled patients according to availability, urgency and insurance authorization guidelines
- Commended for timeliness and accuracy in all documentation, from initial contact to task completion
- Developed productive working relationships with numerous insurance company representatives
- Verified documents and associated records to catch and resolve discrepancies
- Gathered community resources and coordinated referrals to obtain services
- Utilized computerized Electronic Health Record (EHR) system
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Assisted in employee training programs, helping to develop a highly capable front office team committed to providing excellent service.
Administrative Assistant
Private Family Practice James DeVore, MD And Gary Furness, MD
1998.09 - 2010.05
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments, and updated patient files
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed and submitted clinical documentation in accordance with agency guidelines
- Completed documentation and correspondence, including disability, workers' compensation, and DMV forms
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Obtains authorization for procedures, specialty referrals and imaging
- Arranged pre-authorized procedures, specialty referrals and diagnostic testing
- Coordinated providers schedules for assisting in surgery of their patient with specialist
- Processed in-coming and out-going medical records according to HIPAA guidelines
- Assisted billing department with filing claims
Education
Administrative Assistant Certificate -
Empire College
Santa Rosa, CA07.1998
Skills
- Self Motivation
- Interpersonal Skills
- Written Communication
- Time management abilities
- Interpersonal Communication
- Adaptability and Flexibility
- Relationship Building
- Task Prioritization
Phone
cell, 707-396-2487
Timeline
Student - Landscape Design Certificate
Santa Rosa Junior College
2024.08 - 2025.12
Regional Supervisor, Hospital Based Services
Providence Medical Group
2021.09 - 2024.05
Front Office Lead and Referral Coordinator
Providence Family Medicine James Devore, MD
2010.05 - 2021.08
Administrative Assistant
Private Family Practice James DeVore, MD And Gary Furness, MD
1998.09 - 2010.05
Administrative Assistant Certificate -
Empire College
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