Wendy Schlicher

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.Our cash control was always on target. Off by Pennie's a day and maybe a couple times big dollar amounts due to theft from employees.
• Helped with planning schedules and delegating assignments as I was the back room coordinator and head stocker as well as assistant Manager.

• Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
• Provided constructive criticism regarding quality assurance
• Optimized customer support by establishing collaborative service environment.
• Coordinated treatment and placement activities while supervising team of 60-75 employees
• Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
• Adhered to rigorous standards for customer service, merchandising and operational safety.
• Cross-trained and provided back up for customer service managers.
• Molded team and embraced change to adapt to new ideas
• Assisted the Hiring Team Leader with new hire processing and existing training programs.
• Participated in cross-functional team-building activities.
• Positioned as go-to person for up to 60-75 staff members, troubleshooting complex administrative and training issues promptly.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Coached team members in customer service techniques, providing feedback and constructive feedback and encouragement toward reaching sales goals.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values. I had 5 employees that I mentored over the years and all of them were promoted to Team Leaders and one Store Director.
• Led team of 60-75 members while providing exceptional customer service.
• Built strong relationships with customers and team members through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues. My office door was always open for anything and anyone.
• Mentored and guided employees to foster proper completion of assigned duties.
• Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
• Encouraged service members to provide meaningful service to customers and successfully complete shifts.
• Displayed professionalism when interacting with customers, partners, fellow team members, managers and other program members.
• Created opportunities for employees to develop leadership and other life skills under program guidelines.
• I was over the cash office to ensure the accountability of the money
• I was also over the gas station employees and the ordering of supplies and training the new team members and continued training the older team members.

• Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.

• I was in charge of the front line, then the mens department merchandising and stocking and then also the home goods department stocking and merchandising.• I opened and closed the store as a key carrier. During that time I had management position of no other management that was above me there.