Wendy Schoerverth
Polk City,Florida
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales Manager
Safe &Sound Roofing
Weirsdale, FL
10.2023 - 01.2024
- Oversaw regional and local sales managers and staff.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Prepared sales production reports for senior management.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Resolved customer complaints regarding sales and service.
Collections Agent
Skymark Roofing
Mt. Dora, FL
04.2019 - 10.2023
- Maintained accurate records and reported on collection activity and accounts receivable status.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored overdue accounts using automated information systems.
- Answered customer questions regarding account discrepancies or problems.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Identified opportunities for improved efficiency in the collections process.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Advised delinquent customers on strategies for debt repayment.
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Assisted in the development of strategies to improve collections process efficiency.
- Resolved billing discrepancies and customer credit issues.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Resolved balance errors using accounting software.
- Prepared reports summarizing collection activity for management review.
Supervisor
Spectrum
Auburndale, FL
09.1997 - 04.2018
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Worked closely with human resources to support employee management and organizational planning.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Responded to customer questions regarding products, prices and availability.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Set specific goals for projects to measure progress and evaluate end results.
- Participated in conferences related to industry trends or organizational developments.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Analyzed key performance indicators to identify effective strategies.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provided ongoing training to address staff needs.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coached staff members to develop long-term career goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Organized special events such as company picnics or holiday parties for employees.
- Collaborated with other departments to coordinate workflow processes between teams.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Complied with company policies, objectives and communication goals.
- Maintained positive working relationship with fellow staff and management.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
Postal Carrier
USPS
Lakeland, FL
01.2018 - 03.2018
- Provided change-of-address cards and other postal forms upon customer request.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Provided excellent customer service when interacting with customers regarding postal services offered.
- Stayed up-to-date on changes in USPS regulations related to package handling.
- Maintained an accurate inventory of supplies needed for daily operations.
- Delivered mail to residents and business within assigned area.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Recorded address changes to redirect mail for residences or businesses.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Delivered various types of mail on routes according to strict timelines.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Loaded mail onto truck for delivery route.
- Sold stamps and money orders to mail customers along daily route.
Education
Some College (No Degree) - Business Administration And Management
Baldwin Wallace
Berea, OHHigh School Diploma -
Garfield Heights High School
Garfield Heights, OHSkills
- Lead Generation
- Solution Selling
- Sales Tracking
- Sales Reporting
- Sales Team Training
- Vendor Management
- Proposal Development
- Business Planning
- Performance Management
- Account Management
- Client Relationship Management
- Sales Planning
- Rapport and Relationship Building
- Excellent Communication Skills
- Goal Setting
- Database Management
- Profit and Revenue-Generating Strategies
- Sales Process
- Sales Expertise
- Promotional Sales Events
- Persuasive Negotiations
- Resolution-Oriented
- Sales Presentations
Certification
- Woman's Leadership Conference
- Notary
References
References available upon request.
Timeline
Sales Manager
Safe &Sound Roofing
10.2023 - 01.2024
Collections Agent
Skymark Roofing
04.2019 - 10.2023
Postal Carrier
USPS
01.2018 - 03.2018
Supervisor
Spectrum
09.1997 - 04.2018
Some College (No Degree) - Business Administration And Management
Baldwin Wallace
High School Diploma -
Garfield Heights High School
- Woman's Leadership Conference
- Notary
Similar Profiles
Justice RandallJustice Randall
Program Development Manager at Safe & SoundProgram Development Manager at Safe & Sound
John Tyson VanceJohn Tyson Vance
Independent Cable Contractor at Safe n SoundIndependent Cable Contractor at Safe n Sound
Jaxon BennettJaxon Bennett
Alarm Technician at Safe and Sound Security SystemsAlarm Technician at Safe and Sound Security Systems