Wendy Scott
Baton Rouge,LA
Summary
Uses accepted procedures and practices to complete assignments and creative and proactive solutions to achieve objectives even when workload and demands are high
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Regional Eye Surgery Center
09.2022 - 07.2023
- Checked patients in for surgery
- Explained various forms and witnessed signatures such as surgical procedure consents, assignment of benefits and statement to permit payment to provider, anesthesia assignment of benefits, authorization for release of protected health information, anesthesia risk disclosure and consents, and Covid assessments
- Verified all patients pre-op clearances consisted of complete review of systems
- Contacted Primary Care Physicians to obtain clearances for patients
- Assisted patients with completion of all surgery paperwork when necessary
- Scanned anesthesia billing daily
- Collected and processed copayments for surgeries and upgraded services
- Called patients daily to notify them of any payments due to prior surgery
Surgery Coordinator
Eye Specialists Of Louisiana
10.2016 - 08.2022
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail
- Placed contact lens orders by processing shipments and properly submitting invoices for payment
- Educated patients on knowledge of surgeries, various lenses, Glaucoma procedures, Eyelid, and cosmetic surgical procedures and costs
- Counseled patients about personal financial responsibility and collaborated with billing to resolve patient accounts
- Documented and collected patient data in Micro MD to maintain accuracy and security
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts
- Coordinated testing, labs, and other diagnostic data for proper clearance prior to surgery
- Verified insurance coverage and obtained pre-authorization
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Managed financial documentation such as prepared invoices for upgraded services pertaining to upcoming surgeries and performed Care Credit transactions as payment methods for surgery
- Initiated insurance authorizations for upcoming surgeries
Lab Assistant
Pathology Group of Louisiana
11.2013 - 02.2016
- Prepared laboratory specimens for designated departments and locations prior to laboratory analysis and testing
- Unpacked specimens from branches or ports and routes specimens received by type to various staging areas
- Prepared excess specimen samples for storage and resolves and documented problem specimens
- Data entry of patient demographics and insurance information
Front Office Medical Support Specialist
Concentra Urgent Care
07.2012 - 09.2013
- Admitted patients for both trauma and non-injury visits
- Educated patients on D.O.T
- Guidelines and physicals, sleep evaluation procedures, reading of TB skin test results, preparation of lab work and x-ray results for physicians as well as medical billing procedures for insurance and private pay patients.
Laboratory Assistant
Louisiana Spine and Sports Medicine
07.2010 - 07.2012
- Served as a prescription monitoring and drug testing laboratory supervisor while conducting 6-12 panel drug screens and oral fluid tests for 3 confirmation laboratories; taking patient vitals and administering injections, collecting specimens and conducting 14 panel drug screen reports on 2 toxicology analyzers
- Performed general office duties which included but not limited to, data entry, medical records management, ordering medical supplies and maintaining the cleanliness of the laboratory.
Specimen Processor
Ameritox Laboratories
07.2009 - 07.2010
- Processed specimens and prepared them for laboratory analysis for designated departments
Office Assistant
Holt Law Firm
08.2007 - 07.2009
- Scheduled client appointments, prepared legal documents, and answered a multi-line phone system
Medical Assistant
Louisiana Orthopedic Spine Institute
01.2006 - 02.2007
- Provided pre-operation instructions for patients prior to sterile procedures, post-operation care, suture removal, application of casts and splints as well as scheduling of Epidural steroid injections and insurance verification prior to surgery
Education
Some College (No Degree) - Speech Pathology
Southern University And A & M College
Baton Rouge, LAMedical Assistant, Diploma - Medical Assistant
MedVance Institute of Baton Rouge
Baton Rouge, LA01.2006
Skills
- Basic Life Support CPR and AED (ARC), 2023
- Familiar with a vast array of programming languages, concepts, and technologies, including:
- Microsoft Office
- OccuSource, Centricity, and Cerner
- LA State Board of Medical Examiners Licensure
- Medical Records Management
- HIPAA and JCAHO Knowledge
- EMR Systems
- Direct Patient Care
- Exceptional Attention to Detail
- Proficient in writing/refilling prescriptions
- Payment Scheduling and Collection
- Complex Problem-Solving
- Proficient in writing/refilling prescriptions
- Payment Scheduling and Collection
- Complex Problem-Solving
Timeline
Front Desk Receptionist
Regional Eye Surgery Center
09.2022 - 07.2023
Surgery Coordinator
Eye Specialists Of Louisiana
10.2016 - 08.2022
Lab Assistant
Pathology Group of Louisiana
11.2013 - 02.2016
Front Office Medical Support Specialist
Concentra Urgent Care
07.2012 - 09.2013
Laboratory Assistant
Louisiana Spine and Sports Medicine
07.2010 - 07.2012
Specimen Processor
Ameritox Laboratories
07.2009 - 07.2010
Office Assistant
Holt Law Firm
08.2007 - 07.2009
Medical Assistant
Louisiana Orthopedic Spine Institute
01.2006 - 02.2007
Some College (No Degree) - Speech Pathology
Southern University And A & M College
Medical Assistant, Diploma - Medical Assistant
MedVance Institute of Baton Rouge
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