Wendy Scott

• Supervised 20+ locations, enforcing high-quality standards of operation.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Oversaw 25 successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.

• Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Coordinated with General Manager in different operational issues and promotional activities.
• Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
• Implemented safety protocols to maintain a secure work environment for employees.
• Optimized inventory management by closely monitoring stock levels and placing timely orders.

Same responsibilities as shown above.