Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Seifert

Greenbush,WI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

31
31
years of professional experience

Work History

Rental Property Manager

Steven And Wendy Seifert
02.2016 - Current
  • Communicated effectively with residents, and on-site associates.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Managed lease renewals proactively, retaining existing tenants at higher rates while minimizing turnover-related expenses like unit cleanings or marketing efforts.
  • Coordinated appointments to show marketed properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept properties in compliance with local, state, and federal regulations.
  • Facilitated open houses and property tours for prospective tenants, showcasing available units in their best light to attract interest quickly.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Streamlined rent collection process, improving on-time payments from tenants.

Front Desk/Office Manager

Lieuellen & Wolfgram, Attorneys At Law
03.1994 - 04.1996
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
  • Utilized advanced software tools to manage client data securely while maintaining confidentiality standards.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Addressed maintenance issues proactively by coordinating with facilities management or vendors to ensure a safe working environment.
  • Maintained a high standard of cleanliness within the reception area by performing routine upkeep tasks, creating a welcoming atmosphere for visitors.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.

Insurance Agent

Ansay & Associates
01.1993 - 03.1994
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Educated clients on insurance policies and procedures.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Finalized sales and collected necessary deposits.
  • Analyzed customer needs to provide customized insurance solutions.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.

Education

Criminal Justice

University of Wisconsin-Milwaukee
Milwaukee, WI

High School Diploma -

Port Washington High School
Port Washington, WI
06.1987

Skills

  • Account Updates
  • Product and service knowledge
  • Order Processing
  • Work Prioritization
  • Research
  • Data Entry
  • Money handling abilities

Timeline

Rental Property Manager

Steven And Wendy Seifert
02.2016 - Current

Front Desk/Office Manager

Lieuellen & Wolfgram, Attorneys At Law
03.1994 - 04.1996

Insurance Agent

Ansay & Associates
01.1993 - 03.1994

Criminal Justice

University of Wisconsin-Milwaukee

High School Diploma -

Port Washington High School

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Wendy Seifert