Wendy Sepulveda
Los Angeles,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Office Manager
Wilder Saavy LLC
Los Angeles , CA
09.2021 - Current
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed office budget to handle inventory, postage and vendor services.
- Produced thorough, accurate and timely reports of project activities.
Real Estate Loan Underwriter
First City Credit Union
Altadena, CA
12.2018 - 08.2021
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Reviewed titles and appraisals to validate properties to meet insurer and guarantor guidelines.
- Verified information provided by borrowers such as employment history, assets, liabilities, and debt-to-income ratios prior to approving a loan application.
- Communicated effectively with customers throughout the entire underwriting process regarding any issues or questions they may have had about their loans.
Home Equity Line of Credit Processor
First Entertainment Credit Union
Hollywood, CA
12.2016 - 11.2017
- Created and completed loan submission packages.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Managed conditions sent from underwriting departments.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
Facilities Specialist
Grifols Pharmaceutical
Los Angeles, CA
02.2014 - 02.2015
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Arts - Business Administration And Management
California State University - Los Angeles
Los Angeles, CA06-2019
Skills
- Analyzing Data
- Application Analysis
- Application Review
- Data Collection
- Documentation
- Risk Assessment
Languages
Spanish
Professional
References
References available upon request.
Timeline
Office Manager
Wilder Saavy LLC
09.2021 - Current
Real Estate Loan Underwriter
First City Credit Union
12.2018 - 08.2021
Home Equity Line of Credit Processor
First Entertainment Credit Union
12.2016 - 11.2017
Facilities Specialist
Grifols Pharmaceutical
02.2014 - 02.2015
Bachelor of Arts - Business Administration And Management
California State University - Los Angeles
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