Overview
Work History
Education
Skills
Timeline
Generic

Wendy Serrano

La Puente,CA

Overview

18
18
years of professional experience

Work History

Surgery Scheduling Coordinator/Medical Assistant/Supervisor

Risser Orthopaedic Group
01.2022 - Current
  • Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
  • Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on day of surgery.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Contributed to development of new scheduling protocols, enhancing overall department efficiency.
  • Trained new team members on best practices for surgery coordination, fostering supportive work environment.
  • Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
  • Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
  • Gained strong leadership skills by managing projects from start to finish.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Streamlined administrative processes to reduce errors and improve overall office efficiency.
  • Oversaw daily operations of clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
  • Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Coordinated with facilities to set up surgeries for [Number] [Surgeon type].

Surgery Scheduler/Back Office Lead Medical Assistant

Risser Orthopaedic Group
08.2018 - Current

Surgery Scheduler/Medical Assistant

Risser Orthopaedic Group
01.2010 - Current
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Coordinated surgical team schedules for seamless procedure planning and execution.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Verified insurance coverage and obtained pre-authorizations.
  • Organized and detail-oriented with a strong work ethic.
  • Oriented and trained new staff on proper procedures and policies.

Medical Assistant/Authorization Coordinator

Family Clinic Of Merced
06.2006 - 06.2009
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Acted as a resource for clinical staff, providing guidance on insurance requirements and authorization protocols.
  • Submitted for prior authorization with required documentation to appropriate funding source.
  • Optimized workflows within the department by identifying areas of improvement and proposing actionable solutions.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.

Education

Medical Assistant -

North-West College-West Covina
West Covina, CA

Skills

  • Excellent Organization and Time Management
  • HIPAA Compliance
  • BLS Certified
  • Adaptable and Flexible
  • Fluent in Spanish
  • Team coaching, training, mentoring, building
  • Conflict Resolution
  • Communication
  • Strategic Planning
  • Medical Terminology
  • Customer Service Oriented
  • Decision-making

Timeline

Surgery Scheduling Coordinator/Medical Assistant/Supervisor

Risser Orthopaedic Group
01.2022 - Current

Surgery Scheduler/Back Office Lead Medical Assistant

Risser Orthopaedic Group
08.2018 - Current

Surgery Scheduler/Medical Assistant

Risser Orthopaedic Group
01.2010 - Current

Medical Assistant/Authorization Coordinator

Family Clinic Of Merced
06.2006 - 06.2009

Medical Assistant -

North-West College-West Covina

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Wendy Serrano