Wendy Serrano
Las Vegas,NV
Summary
Dynamic and dedicated professional with a strong background in customer service and food preparation at McDonald's. Proven expertise in cooking techniques and food handling, ensuring high standards of sanitation and presentation. Recognized for building customer relationships and enhancing satisfaction through effective communication and multitasking skills. Committed to delivering exceptional dining experiences.
Overview
2026
2026
years of professional experience
Work History
Coock
Macdonals
Cashier
Macdonals
09.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash, credit, and debit transactions accurately while ensuring compliance with policies.
- Engaged in training sessions to learn company policies and improve service skills.
- Resolved customer issues promptly to maintain satisfaction and loyalty.
- Supported inventory management by restocking shelves and monitoring product availability.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Clark Highschool
Las Vegas, NVSkills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Kitchen organization
- Strong attention to safe food handling procedures
- Frying
- Cooking techniques
- Knife skills
- Sanitation
- Supply restocking
- Surface cleaning
- Hospitality and service industry background
- Food presentation
- Kitchen equipment operation and maintenance
- Sanitation practices
- Grilling
- Contamination prevention
- Food waste reduction
- Performance improvement
- Food plating and presentation
- Portion control
- Food plating
- Food handler certification
- Hospitality service expertise
- Order verification
- Grilling expertise
- Sauce making
- Beautiful presentation of food
- Ingredients measuring
Timeline
Cashier
Macdonals
09.2023 - Current
Coock
Macdonals
Clark Highschool
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