Wendy S. Fisher
Topeka
Summary
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Supervisor – Patient Access
Ensemble Health Partners
11.2022 - Current
- Overall operation and is responsible for all admitting functions of the hospital
- Ensure compliance with corporate policies and guidelines
- Completes timely evaluations of team members
- Training and evaluation of staff
- AR management
- Claims production; billing system setup, coding and chart documentation practices
- Optimizes revenues and maximizes reimbursement for patient services by analyzing billing, coding, charge posting and charting procedures
- Reporting and analytics
Wellness Coordinator – Full Time
McCrite Plaza Topeka
07.2019 - Current
- Develop and deliver a comprehensive health and wellness program which specifically address key areas of wellness (i.e
- Mind, Body, and Spirit)
- Assist with developing, implementing, and evaluating marketing plan for McCrite Plaza; work closely with members of the marketing team on innovative ideas to develop a wellness culture within the community
- Responsible for encouraging and motivating resident participation in the health and wellness activities to ensure ongoing success of the program
- Assist in implement new marketing events that focus on wellness and targets independent living and assisted living leads
- Provide direction, encouragement, and assistance, as needed, to residents and possibly family members, regarding the importance of health and wellness
- Assist with organization and scheduling of community events related to residents’ needs and interests
- Purchase supplies and materials to promote, enhance, and support programs; maintain materials to implement programs; organize, set-up, and take down props or other items
- Responsible for the safety of residents under his/her supervision during activities
- Contact residents with reminder calls about activities, events, and general items; provide assistance to residents to get to and from activities
Supervisor, Pharmacy Customer Care, HRC
VHA Member Services
10.2016 - 10.2022
- Supervises Contact Representatives by providing administrative and technical supervision necessary for accomplishing the work of the unit
- Establishes guidelines and performance expectations for staff, which are clearly communicated through both formal and informal performance management evaluations
- Recommends personnel actions, including disciplinary and performance-based actions, when appropriate
- Reviews and approves/disapproves leave requests
- Develops draft policies, procedures, and guidelines and makes recommendations to management on the need for new or modified programs or projects
- Evaluates processes and procedures in place, making recommendations for more effective organizational functioning when appropriate
- Plans and accomplishes special projects within prescribed timelines
- Monitors recorded calls and live calls completed by contact representatives to track employee performance, identifying training issues, and to evaluate contact representative's compliance with internal procedures and quality assurance requirements
- Recommends changes to standard operating procedures (SOP's) to higher level supervisor or manager based on feedback from contact representatives and own observations and/or initiates changes to SOP's
Advanced Medical Support Assistant
EKHCS Department of Veterans Affairs
10.2016 - 01.2019
- Coordinating medical care for patients receiving treatment outside of the Topeka VA Medical Center
- Compiling readily available data from prescribed sources
- Familiarity with one or more established automated systems to enter, correct, and retrieve information
- Applying policies and procedures associated with operational activities that affect workload data
- Appointment management and the coordination of all administrative information between the professional staff and the patient
- Updating and verifying demographic information
- Scheduling appointments
- Orienting medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topics
- Providing administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dieticians, Social Workers, and other administrative and professional staff throughout the Primary Care Service area
- Scheduling and appointment coordination for diagnostic testing, and consultative appointments for many clinical services
Project Specialist - Full Time
Kansas Foundation for Medical Care
07.2015 - 10.2016
- Monitor, update and assure that reporting and documentation meets project requirements, and is accurate
- Track project progress using specific project databases
- Providing updates to project work plans and timelines as appropriate
- Assisting with the development, validating and distribution of data feedback
- Participate in quality improvement projects concerning Meaningful Use, Physician Quality Reporting System (PQRS), Value-Based Purchasing and other CMS Quality Programs
- Researching intervention ideas and making recommendations to the project team
- Functioning as a point of contact to assist providers and other project stakeholders
- Support participants’ process improvement efforts to enhance the quality of programs and care model by diagnosing gaps and inefficiencies and recommending solutions
- Developed understanding of federal contract management, from proposal development, negotiations, planning implementation, status monitoring and update, and evaluation of contract deliverables, evaluation measures and performance appraisal
- Contributed to the development of, and implements technical assistance plans based on designed approach to assist Kansas healthcare organizations in implementing, monitoring, tracking, and evaluating quality improvement activities at the community/provider level
Healthy Start Home Visitor - Full Time
Shawnee County Health Agency
07.2012 - 05.2014
- Increase the use of cost-effective preventive health care services such as prenatal care, family planning, immunizations, nutrition and well childcare
- Promote early entry into and compliance with prenatal care
- Discourage unhealthy maternal behaviors such as alcohol and tobacco use
- Identify families at risk and link them with services and supports
- Improve and enhance parenting and problem solving skills
- Reduce costs through use of paraprofessional visitors under nursing supervision
Program Assistant - Full Time
St Francis Health Center
07.1998 - 07.2012
- Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, letters, case histories and medical records
- Receive and route messages and documents such as laboratory results to appropriate staff
- Answer telephones, and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments and medical consultations
- Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies
- Transmit correspondence and medical records by mail, e-mail, or fax
- Maintain medical records, technical library and correspondence files
- Compile and record medical charts, reports, and correspondence, using typewriter or personal computer
- Interview patients to complete documents, case histories, and forms such as intake and insurance forms
Education
Bachelor’s Degree - Organizational Leadership
Fort Hays State University
Hays, KsSkills
- Analytical thinking
- Planning
- Strong verbal communication
- Personal communication skills
- Accuracy
- Attention to details
- Organization skills
- Prioritization skills
- Problem analysis
- Judgment
- Problem-solving
- Self-motivated
- Initiative
- High level of energy
- Decision making
- Critical thinking
- Tolerant
- Flexible
- Proficiency in MS Office
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Strategic planning
- Operations management
- Process monitoring and improvement
- Schedule development
- Expectation setting
Certification
Fort Hays State University, 2017, Certificate of Leadership
Timeline
Supervisor – Patient Access
Ensemble Health Partners
11.2022 - Current
Wellness Coordinator – Full Time
McCrite Plaza Topeka
07.2019 - Current
Supervisor, Pharmacy Customer Care, HRC
VHA Member Services
10.2016 - 10.2022
Advanced Medical Support Assistant
EKHCS Department of Veterans Affairs
10.2016 - 01.2019
Project Specialist - Full Time
Kansas Foundation for Medical Care
07.2015 - 10.2016
Healthy Start Home Visitor - Full Time
Shawnee County Health Agency
07.2012 - 05.2014
Program Assistant - Full Time
St Francis Health Center
07.1998 - 07.2012
Bachelor’s Degree - Organizational Leadership
Fort Hays State University
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