Wendy Shark
Highland Park,IL
Summary
Dynamic operations leader with a proven track record at Shark Addiction Treatment, excelling in team building and strategic resource optimization. Spearheaded initiatives that enhanced patient care efficiency and compliance, while fostering talent development. Adept at troubleshooting and problem resolution, delivering exceptional results in market expansion and operational excellence.
Overview
26
26
years of professional experience
Work History
VP of Operations
Shark Addiction Treatment Primary Care and Psychiatry
01.2020 - Current
- Streamlined operational workflows to enhance patient care efficiency.
- Led cross-functional teams to implement evidence-based treatment protocols.
- Developed strategic initiatives to optimize resource allocation and reduce costs.
- Oversaw compliance with healthcare regulations and quality assurance standards.
- Collaborated with executive leadership to align operations with organizational goals.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Facilitated training programs for staff on new systems and operational procedures.
- Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
- Instituted risk management protocols to proactively address potential issues before they escalated into major problems affecting business operations or customer satisfaction levels.
General Sales Manager Independent Contractor
US Auto Industry
03.2000 - 09.2020
- Displayed commitment and accountability in meeting goals.
- Worked effectively in fast-paced environments.
- Proven success in collaborating with teams and completing solo projects.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Directed sales strategies to enhance market penetration and revenue growth.
- Mentored and trained sales team to improve performance and achieve targets.
- Analyzed market trends to inform product positioning and promotional efforts.
- Collaborated with cross-functional teams to optimize customer experience initiatives.
- Developed forecasting models to predict sales trends and inform inventory management.
- Established relationships with key clients, enhancing loyalty and retention levels.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Directed sales strategies to enhance market penetration and customer engagement.
- Developed training programs for sales staff to improve performance and product knowledge.
- Established key performance indicators to measure sales effectiveness and drive accountability.
- Fostered relationships with major clients, enhancing customer loyalty and retention rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Developed and implemented comprehensive salesperson training program.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Skills
- Team building and motivation
- Operations management
- Organizational development
- Capacity planning
- Workforce planning
- Troubleshooting and problem resolution
- Talent development
- Influencing and negotiating
- Business performance management
- Performance evaluation and monitoring
- Staff management
Timeline
VP of Operations
Shark Addiction Treatment Primary Care and Psychiatry
01.2020 - Current
General Sales Manager Independent Contractor
US Auto Industry
03.2000 - 09.2020