Wendy Sheehan
New Bedford,MA
Summary
Team-minded Professional with 7+ years of comprehensive office experience. A history of empowering teams and elevating community impact. Proven expertise in strategic planning, compassionate leadership and effective program development. Versed in maintaining up-to-date files, assisting members by providing service with appointment scheduling, identifying needs and assisting with access to benefits and providers. Adept at building meaningful partnerships and fostering an environment of support and inclusivity while being dedicated to driving positive change and enhancing well-being of individuals and communities.
Overview
12
12
years of professional experience
Work History
Behavioral Health Community Partner
Community Counseling Of Bristol County
New Bedford , MA
2023.05 - Current
- Collaborates with colleagues and support staff to maximize team efficiency.
- Create and implement comprehensive health assessments and person centered treatment plans.
- Network with other professionals and organizations to expand community contacts and opportunities for enrollees and colleagues.
- Identifies high risk factors and evaluate service needs that will assist member with positive outcomes and care planning components with appropriate referrals to clinical case management or crisis intervention as appropriate.
- Provided outstanding service to all enrollees and ensure needs are met through wrap around services, while promoting effective, and lasting relationships.
- Utilizes influencing/ motivational interviewing skills with member to ensure maximum member engagement and promote positive behavior and lifestyle changes to achieve most favorable level of health.
Residential Services Provider
The Nemasket Group
2016.09 - Current
- Coordinates and implement individualized support plans.
- Led group discussions and activities to meet different community needs.
- Liaise with healthcare and professionals families and support networks.
- Facilitated community outreach to expand participation and support to ensure residents needs are met.
- Handle emergency situations calmly and efficiently, implement crisis intervention strategies when necessary.
- Using google docs, word and excel to maintain and monitor program. Complete evaluation and documentation of care: Utilizes case management and quality management processes in compliance with State regulations and DDS accreditation guidelines along with company policies and procedures.
Assistant Director Job Paths Program
The Nemasket Group
Mattapoisett , MA
2016.09 - 2023.05
- Worked closely with management to provide effective assistance for specific aspects of program operations.
- Trained and mentored new employees on the development and progress of support plans in accordance with DDS and state regulations. Provided coaching, information and support to empower staff and enrollees to make continuous independent medical and healthy lifestyle choices independently.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Monitored safety and wellbeing of programs participants and advocated regarding their human civil and legal rights through the implementation of support services.
- Facilitated care plan meetings, participated and headed in utilization and quality assurance meetings.
- Supervised and directed 15+ team members. Conducted yearly performance reviews and established goals. Trained and mentored new and existing team members.
- Enhancement of Quality of Care and Medical propriety. Using person centered and individualized approach to consult with Case Managers, Supervisors, Medical Professionals and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at service plan meetings to obtain multidisciplinary review in order to assess RISK factors achieve optimal outcomes.
Preschool Paraprofessional
Kids Country Learning Center
Hanson , MA
2012.02 - 2016.08
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Identified children's areas of need/concern and expedited service referrals to Early Intervention/Public School and other Departments through established resource procedures.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
Education
No Degree - SRV Dr. Wolfensberger
Social Role Valorization
Worcester, MA2017-01
Bachelor of Arts - Liberal Arts And General Studies
Urbana University
Urbana, OH2002-05
Associate of Science - Early Childhood Special Education
Massasoit Community College
Brockton, MA05.2002
Skills
- Human Rights Officer: Monitored and addressed Human Rights violations,conducting investigations and advocating for compliant change.
- Financial Administration: Encompassed expense tracking,financial planning,budgeting.
- Knowledgeable in Microsoft/Google Docs
- CPI Certified: Highly experienced in managing and preventing crises.
- CPR First Aid Certified : Maintain current certifications to effectively respond in emergency situations.
- Managed care experience: knowledge and skills related to insurance plans, provider networks, and strategies improving the quality of care.
- Community Resources: Knowledge of various services and organizations to address individual needs of enrollees.
- Leadership/Advocacy: Ready to contribute to a dynamic a team environment fostering collaboration and cooperation.
- Project Management: organization and strategic planning defining goals,creating schedules, allocating resources and ensure tasks are completed on time.
- Adaptability: Quickly learn and apply new information, navigate uncertainties and embrace innovation.
- Diverse Populations: Experience working with geriatric needs, substance use/behavioral health and disabled population.
Technical Skills
Microsoft Word:
Advanced document creation and formatting, mail merge, and template design.
Google Workspace:
Efficient use of Google Docs for collaboration, Google Sheets, for data analysis, and Google Drive for cloud storage and sharing.
Microsoft Excel:
Proficient in data analysis and pivot tables.
References
References available upon request.
Timeline
Behavioral Health Community Partner
Community Counseling Of Bristol County
2023.05 - Current
Residential Services Provider
The Nemasket Group
2016.09 - Current
Assistant Director Job Paths Program
The Nemasket Group
2016.09 - 2023.05
Preschool Paraprofessional
Kids Country Learning Center
2012.02 - 2016.08
No Degree - SRV Dr. Wolfensberger
Social Role Valorization
Bachelor of Arts - Liberal Arts And General Studies
Urbana University
Associate of Science - Early Childhood Special Education
Massasoit Community College
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