Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Shellabarger

Lakeside,Arizona

Summary

Guest and Staff hospitality professional with a goal of meeting guest and staff needs. Proficient in Microsoft Word, Excel and Quickbooks programs.. Guest Services Supervisor with 40 years of experience. Comprehensive understanding of modern computer systems, and excellent customer service. I am Happy in my job where I can deliver one-of-a-kind services to a Resort in the hospitality industry.

Overview

23
23
years of professional experience

Work History

Owner/Guest Services

Quality Hill Resort Villas
09.2002 - Current
  • Communication between Owners, Guest, Staff and Board members to make holiday vacation memory is positive in all respects and all Owners, Guests and Staff needs are met.
  • Ensuring that all Guest/Owners and staff issues, are being taken care of in positive manner.
  • Immediately taking care of any complaints. making sure that all issues were resolved in positive manner for all.
  • Following up later with all parties to ensure that changes and issues are fully resolved in best interest of Guests, Owners and Staff.
  • Interaction with local businesses, and other accommodation Resorts.
  • Work with "Trading Companies" helping guest trade their holiday time to travel to different resorts.
  • Involved with my Church to help elderly and infirmed writing letters, communicating with their families and other Church members,
  • Maintain communication with other area Boards scheduling activities in shared clubhouse.
  • Implemented successful strategies to increase customer satisfaction.
  • Scheduling inbound Arrivals and Departures for Owners and Guests. Making changes to accommodate where possible to make their upcoming stay best possible experience,
  • Support by offering Housekeeping and Maintenance day to day, scheduling, training, communication interaction between guests and owners and Board.
  • Calling, texting, writing to all Owners and Guests reminders of their upcoming visit ensuring that they have adequate information for their arrival while office is open or after hours arrival.
  • On call 24 x 7 by phone to accommodate and help Guests/Owners if there are issues regarding their arrival,

Front Desk Associate

World Mark
08.2000 - 09.2002
  • Maintained cleanliness and organization of front desk area.
  • Handle all Calls, Texts and Emails making contact for all enquiries, questions and requests for information packets.
  • Handle all Calls, texts and email
  • Invite Guest to view property with possibility to purchase of vacation time for their family.
  • Created Information packages for arriving guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

High School Diploma -

Woodroffe
Ottawa

Skills

  • Administrative
  • Human Resources
  • Staff and Guest Relations
  • Hiring
  • Management
  • Budgeting
  • Computer Bookkeeping
  • Correspondence
  • Softer Collections

Timeline

Owner/Guest Services

Quality Hill Resort Villas
09.2002 - Current

Front Desk Associate

World Mark
08.2000 - 09.2002

High School Diploma -

Woodroffe

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Wendy Shellabarger