Wendy Shelley
Lufkin,TX
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Onsite Regional Coordinator
Ciox/Datavant
03.2023 - Current
- Conducted regular performance evaluations of team members, providing constructive feedback that fostered continuous improvement within the region.
- Collaborated closely with other Regional Coordinators to share best practices, optimize resource allocation, and drive overall company success.
- Oversaw compliance with local regulations while ensuring adherence to corporate policies across all aspects of regional operations.
- Streamlined communication channels for increased efficiency within the region.
- Coordinated training programs for staff development, enhancing employee satisfaction and retention rates.
- Established a positive work environment that encouraged teamwork and facilitated open communication among team members.
SR. Chart Retrieval Specialist
CIOX Health/Healthport
07.2017 - 03.2023
- Travel to Doctors offices or hospitals and retrieve patients medical records according to insurance guidelines using numerous different medical programs ie; nextgen, eclinical using company provided laptop, scanner and flash drive or doctors office computer, printer or sending all files via portals
- Training and assisting new hires in the process to make them efficient in the electronic and paper chart retrieval process.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
CNA/NCLSS/SCHEDULER
Bethany Home Health
06.2016 - 01.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
PCT/CNA/Hospice Aide
Hospice in the Pines
10.2015 - 01.2016
- Hospital/Prison/Hospice Aide
- CNA in Medical, Surgical Intensive Care Unit and Critical Care Unit
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
Medical Assistant
Dr. Timothy Knutson - Podiatry
12.2002 - 10.2003
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
Education
Diploma in Medical Assisting -
Academy of Nursing Assistants
01.2009
Medical Assisting
National Institute of Technology
San Antonio01.2002
Skills
- Customer Service
- Relationship Building
- Patient Scheduling
- Patient Registration
- Data Entry
- Insurance Verification
- Discretion and Confidentiality
- Work Planning and Prioritization
- Medical Terminology
- Scheduling and calendar management
- Staff Management
- Presenting Ideas and Plans
Certification
Certified Nursing Assistant (CNA), 07/01/09, 01/01/18
Additional Information - Special Skills
40 wpm, 10 key, customer service, computer literate, Microsoft Word, Microsoft Excel, Open Office, New Scan, HP Photo and Imaging, STAR, McKesson, filing, insurance verification, multi-line phone system, faxing, next gen, eclinical, allscripts, practice partner, athena, corner, epic, practice fusion, esc webcenter, ultipro, okta, HEDIS, scand all pro
Timeline
Onsite Regional Coordinator
Ciox/Datavant
03.2023 - Current
SR. Chart Retrieval Specialist
CIOX Health/Healthport
07.2017 - 03.2023
CNA/NCLSS/SCHEDULER
Bethany Home Health
06.2016 - 01.2017
PCT/CNA/Hospice Aide
Hospice in the Pines
10.2015 - 01.2016
Medical Assistant
Dr. Timothy Knutson - Podiatry
12.2002 - 10.2003
Diploma in Medical Assisting -
Academy of Nursing Assistants
Medical Assisting
National Institute of Technology
Similar Profiles
Samantha TangalanSamantha Tangalan
Health Information Specialist Supervisor/Customer Service Supervisor at Ciox/DatavantHealth Information Specialist Supervisor/Customer Service Supervisor at Ciox/Datavant
Marco HerreraMarco Herrera
Assistant Accountant at CIOX Health/ DatavantAssistant Accountant at CIOX Health/ Datavant
Wendy HarshawWendy Harshaw
Health Information Specialist at Ciox Health/DatavantHealth Information Specialist at Ciox Health/Datavant
Bernice EligioBernice Eligio
Outreach Agent Contractor at Datavant / CIOX HealthOutreach Agent Contractor at Datavant / CIOX Health
Brian BrazilBrian Brazil
Texas Ranger/Major at Texas Department Of Public SafetyTexas Ranger/Major at Texas Department Of Public Safety