Summary
Overview
Work History
Education
Skills
Timeline
Generic

WENDY SILVA

Covina,CA

Summary

Successful, dynamic leader with a proven track record of enhancing customer satisfaction and optimizing operations at Domino's. I have excelled in interpersonal communication and paying meticulous attention to detail, significantly enhancing team efficiency. I have a proven ability to develop sales strategies and build relationships, driving notable business growth.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Domino's
Canyon Country
03.2014 - Current
  • Directs marketing specialists to develop and execute a comprehensive digital campaign
  • Creates content, graphics, and videos for Bakker social media platforms
  • Ensures brand consistency and excellence of all work done internally and externally by creative agencies
  • Manages all creative deliverables and timelines to ensure work is finished, delivered, and trafficked on time.

Phone Sales Representative

Market Source
Canyon Country
07.2019 - 01.2020
  • Assisted customers in selecting products and services that best fit their needs
  • Developed effective sales strategies to optimize customer satisfaction
  • Modernized systems and policies to improve the efficiency of standard operating procedures
  • Maintain detailed records of customer interactions and transactions for accurate documentation.

Sales Associate

UPS Store
Canyon Country
02.2016 - 02.2017
  • Advised clients on ways to differentiate themselves from competitors in the marketplace
  • Monitored performance metrics such as customer satisfaction ratings and revenue figures to gauge progress toward achieving objectives
  • Established relationships with key industry stakeholders could provide valuable resources or advice
  • Successfully trained new employees on company procedures and policies.

Education

High School Diploma -

Golden Valley High School
Santa Clarita, CA

Skills

  • Bilingual – English & Spanish
  • Communication
  • Customer Satisfaction
  • Staff Management
  • Customer Relations
  • Phone Etiquette
  • Problem Solving
  • Store Management
  • Team Management
  • Product and service knowledge
  • Employee Scheduling
  • Orientation and training

Timeline

Phone Sales Representative

Market Source
07.2019 - 01.2020

Sales Associate

UPS Store
02.2016 - 02.2017

Assistant Manager

Domino's
03.2014 - Current

High School Diploma -

Golden Valley High School

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WENDY SILVA