Wendy Simpson
Opelika,AL
Summary
Dynamic professional with a proven track record at EAMC, adept in compliance coordination and HR management. Skilled in software troubleshooting and fostering teamwork, I excel in streamlining operations and enhancing compliance with regulatory standards. Demonstrated success in improving team efficiency and implementing effective HR solutions, ensuring organizational excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Compliance Coordinator
EAMC
Opelika, AL
05.2023 - Current
- Work in collaboration with and at the direction of the Compliance Officer to ensure the organization's internal controls, policies and procedures and practices conform to the regulatory and industry standards
- Monitor reporting software and other components of FMC for adherence to guidelines and policies
- Generate reports and direct concerns/issues to the appropriate position for investigation and follow-up
- Serve as vice chair of the compliance committee and lead associated work teams as assigned
- Provides the day-to-day operations of the compliance program, working collaboratively with all FMC team members and ensuring the components' effectiveness
- Recommends new policies and procedures and updates and revisions of current policies for the general operation of the compliance program and its related activities to prevent illegal, unethical, and improper conduct
HR Assistant
EAMC
Opelika, AL
10.1999 - 05.2023
- Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow
- Conduct new hire orientation and onboarding HR Information Systems
- Organized Employee paperwork and records
- Maintained office records organized and supplies well-stocked for optimal team performance
- Maintained daily operations of ADP/Kronos of 89 employees, fixing errors
- Created reports and other types of documentation, which often contained sensitive and confidential data
- Ordered office equipment and supplies after researching vendors and obtaining quotes
- Delivered exceptional customer service through direct communication with clients and team members
- Maintained project-related records, contracts, and change orders
- Performs routine tasks required to administer and execute human resources +/EHS programs, including but not limited to compensation, benefits, and leaves; disciplinary matters; disputes and investigating; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
- Schedule meeting, interviews, HR events and maintain agenda
- Performs other department/organizational duties assigned from time to time
- Conduct drug screen and employee eligibility verification
- Influencing/Negotiating, Integrity/Honesty, Manages and Organizes information
- Comprehensive reading and understanding
- Complete Talent Acquisition system for new hire
- Assists with recruiting, interviewing, and facilitates the hiring of qualified job applicants for the open position
- Maintain departmental calendars, events, and organization-wide meetings and yearly benefits
- Departmental enrollment, benefits leave form, termination paperwork, exit paperwork, departmental investigation of issues
- Provide monthly audits of department files
- HR administration and people management skills
- Excellent organizational skills and attention to detail
- Recruitment/Placement
Customer Service Representative
Sykes
Remote Seasonal
01.2019 - 01.2022
- Provided clients with details about the company’s products or services
- Shared pieces of information like specifications, pricing, and available options
- Responded to client inquiries; Assisted customers in comparing products and services and advised them about options
- Listened to customer problems and suggested available solutions
- To satisfy clients, I offered replacement items, refunds, or discounts on future purchases
Technical Specialist
Apple Stores
Remote Part Time
01.2013 - 01.2016
- Provided daily support to users of various computer systems, including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicated clearly and effectively with end users, colleagues, and management to promptly resolve issues and ensure customer satisfaction
- Maintained detailed records of daily interactions with customers, installation activities, reported issues, completed solutions, and any further actions required of management or repair personnel
Education
Bachelor's Degree -
Faulkner University
Montgomery, AL02.2025
Associate of Occupational Technology - Cosmetologist
Southern Union State Community College
Opelika, AL05.1997
Skills
- Customer Care Expert
- Teamwork
- Decision Making
- People Management Skills
- Multitasking in Hectic Environment
- Showing Empathy
- Stress Tolerance
- Software Troubleshooting
- Data Entry
- Great Attention to Detail
- Self-management
- HR information system
- Cerner Program
- Medical Terminology
- Excellent Communication
- Active Listener
- Excellent Time Management
- Customer Service Practices
- Familiarity with company Products
- Work under pressure
- Initiative
- Self-motivation
- Proven ability to manage conflict
- Escalated customer issues
Certification
Licensed Cosmetologist
Timeline
Compliance Coordinator
EAMC
05.2023 - Current
Customer Service Representative
Sykes
01.2019 - 01.2022
Technical Specialist
Apple Stores
01.2013 - 01.2016
HR Assistant
EAMC
10.1999 - 05.2023
Bachelor's Degree -
Faulkner University
Associate of Occupational Technology - Cosmetologist
Southern Union State Community College
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