Wendy Sloan
Licensed Mental Health Counselor
Clermont,FL
Summary
Self-motivated, self-starter, flexible and able to function independently with excellent communication skills. Solution-focused with a progressive 23-year career history in the field of mental healthcare including multiple arenas such as clinical, research, and project management. Collaborative team player adept at creating and implementing strategic plans. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Clinical Program Consultant
United Health Group
10.2021 - Current
- Analyzed survey results to compare outcomes to clinical competencies
- Collaborated with healthcare professionals to ensure seamless coordination of services within multidisciplinary teams.
- Served as a subject matter expert, advising colleagues on current trends in evidence-based practice relevant to targeted disease states or conditions.
- Implemented innovative strategies to optimize program delivery, resulting in greater patient satisfaction and adherence rates.
- Improved patient outcomes by developing and implementing evidence-based clinical programs.
- Developed clinical policies, procedures, SOPs, reporting and assessment tools as applicable to clinical value programs.
- Streamlined clinical processes for increased efficiency and improved patient experience.
- Contributed to the development of organizational policies and procedures, ensuring alignment with regulatory standards and best practices within the field.
- Resolved highly complex business problems affecting clinical processes and functional requirements.
Behavioral Health Advocate
United Health Group
3 2018 - 10.2021
- Made patient assessments and determined appropriate levels of care
- Assisted in the implementation of new programs and worked alongside Clinical Program Consultants in reporting the functionality of the programs
- Aided in the training of newly onboarded staff.
- Developed innovative outreach programs in collaboration with community partners to address gaps in mental health services.
- Reduced hospital readmission rates by providing effective discharge planning and follow-up support services.
- Consistently maintained accurate records and documentation, contributing to improved communication among members of the client''s care team.
Clinical Manager
CNS Healthcare
10.2016 - 03.2018
- Oversaw the daily operations, and coordination of the research clinic and directly managed 7 research coordinators, 3 research assistants, and 1 data manager
- Worked in concert with operations manager, and regulatory manager as well as other key personnel on a daily basis to develop, strategize and operationalize business decisions that impacted the clinic on an ongoing basis including the start-up of new programs and projects
- Networked at community events, and met with community leaders and physicians and informed them of new research trials being conducted at the clinic
- Assisted site director with selection and delegation of new research trials
- Participated in research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
- Continued Clinical Research Coordinator duties as described below.
Clinical Research Coordinator
CNS Healthcare
12.2007 - 10.2016
- Planned, directed and coordinated clinical research projects in all areas of mental health, as well medical such as migraines, female health, diabetes, asthma, vaccines, fibromyalgia, fatigue, substance abuse, alcohol dependence, pain disorders, smoking cessation and irritable bowel disorder
- Perform specialized mental health rating scales and tests for numerous conditions including, depression, anxiety, schizophrenia, Alzheimer’s disease, Tourette’s disorder, OCD, and ADHD
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
- Trained new team members on essential clinical research protocols and procedures, promoting a culture of continuous learning.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
- Increased participant retention rates through proactive follow-up efforts and regular engagement activities.
- Evaluated the efficacy of investigational products using rigorous statistical analysis techniques, informing critical decisions regarding product development or discontinuation.
Intake Specialist
Parent-Child Center
10.2006 - 12.2007
- Conducted psychosocial assessment of the client and family being referred
- Diagnosed and developed treatment plan for client
- Collaborated with other providers at center including psychiatrists and case managers to coordinate full service care for client in conjunction with Medicaid and insurance providers.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
Independent Contract Therapist
Parent-Child Center
10.2005 - 10.2006
- Provided school-based and in-home, individual and family counseling to low-income families
- Developed and implemented treatment plans in collaboration with the client, the client’s family, and other team members including the psychiatrist and case manager
- Implemented evidence-based interventions to address specific behavioral, emotional, or developmental concerns in clients.
- Linked clients with other community resources based upon their after-care needs.
School Based Therapist
Parent-Child Center
04.2004 - 07.2005
- Provided school-based counseling to at-risk youth of low-income families
- Utilized evidence-based practices in therapy sessions, contributing to positive outcomes for students across various demographics.
- Developed strong rapport with students by actively listening and empathizing with their concerns, fostering trust in therapeutic relationships.
- Developed and implemented treatment plans in collaboration with the client and the client’s family along with other team members.
Youth Instructor for FACE IT, Substance Abuse Awareness Program
Palm Beach County School District
08.2004 - 12.2007
- Interviewed and assessed youths and their families entering into the school-sponsored substance abuse program
- Facilitated weekly group sessions with youths aged 12 to 18 and educated youth and families about alcohol, tobacco, and other drugs utilizing various learning techniques.
- Helped youth learn to identify negative behaviors and triggers.
Licensed Therapist
Western Palm Beach County Mental Health Clinic (DBA) Healthy Solutions Resource Center
05.2003 - 05.2004
- Conducted initial assessment of client requesting services from the clinic and developed, monitored, and implemented individualized treatment plans in collaboration with the client and other team members
- Conducted individual, group, and family therapy with children, adolescents, and adults including dual diagnosis and other intensive and high-risk clients
- Assisted clients in developing effective coping strategies through problem-solving oriented therapies.
- Maintained records in accordance with establishment’s policies and procedures, as well as those of Medicaid and Medicare.
Psychometrician
Besners’ Psychological Care Center
12.1999 - 05.2003
- Administered and interpreted psychological instruments including intelligence tests, memory scales, personality inventories, and learning disorder exams
- Completed intake assessments for individuals ranging in age from one to sixty-five in order to determine eligibility for disability benefits
- Maintained ethical standards in all stages of the assessment process, safeguarding participant confidentiality and ensuring unbiased data collection methods.
- Identified psychological, emotional or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.
- Prepared written reports chronicling individual’s personal and mental health history and documenting psychological exam results.
Education
Masters of Science - Mental Health Counseling
Nova Southeastern University
Ft. Lauderdale, FLBachelor of Arts - Psychology
Florida State University
TallahasseeSkills
Patient Safety
Professional Development
- Approved Clinical Supervisor of registered interns by the State of Florida
- Proficient user of Asana, OneNote, Teams
- Proficient in Microsoft applications such as Word, PowerPoint, Excel and SharePoint
Certification
LMHC 7302
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinical Program Consultant
United Health Group
10.2021 - Current
Clinical Manager
CNS Healthcare
10.2016 - 03.2018
Clinical Research Coordinator
CNS Healthcare
12.2007 - 10.2016
Intake Specialist
Parent-Child Center
10.2006 - 12.2007
Independent Contract Therapist
Parent-Child Center
10.2005 - 10.2006
Youth Instructor for FACE IT, Substance Abuse Awareness Program
Palm Beach County School District
08.2004 - 12.2007
School Based Therapist
Parent-Child Center
04.2004 - 07.2005
Licensed Therapist
Western Palm Beach County Mental Health Clinic (DBA) Healthy Solutions Resource Center
05.2003 - 05.2004
Psychometrician
Besners’ Psychological Care Center
12.1999 - 05.2003
Behavioral Health Advocate
United Health Group
3 2018 - 10.2021
Masters of Science - Mental Health Counseling
Nova Southeastern University
Bachelor of Arts - Psychology
Florida State University
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