Wendy Smith
Frisco,TX
Summary
Accomplished Executive Assistant with a proven track record in office management and executive support. Demonstrates exceptional problem-solving abilities and interpersonal communication skills, enhancing operational efficiency and fostering strong professional relationships. Expert in information confidentiality and travel coordination, significantly improving executive productivity. Reliable and adaptable, skilled in organizational management. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Executive Assistant to the CEO/Executive Director
Randy Davis/National Network of Youth Ministries
06.2019 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Facilitated training and onboarding for incoming office staff.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors and CEO.
- Make donor appreciation calls and send physical notes thanking donors for the continual support.
Monument Specialist & Monument Shop Manager
Chris Branson
03.2024 - 09.2024
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track the production and delivery of stones
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Boosted company's presence by developing comprehensive marketing strategy.
- Developed training materials to enhance staff proficiency and productivity.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Met with families and individuals at-need and pre-need to design monuments, markers, benches, custom stones.
- Worked with cemeteries to ensure correct size and type of memorial could be placed within their covenants; including foundation companies and installers to ensure proper graves were prepared and memorials placed correctly.
- Gained assistance and gave assistance to stone manufactures to provide each individual and family with the precise color, cut, imagery for their memorial.
Celebrant & Funeral Director Assistant
Dignity Memorial Funeral Homes
08.2017 - 09.2024
- Performed embalming procedures and updated case study reports. Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Picked up deceased at private homes, hospitals and county morgues.
- Established trust with families by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet memorialized instructions.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Developed strong relationships within the community through outreach initiatives and networking events, such as LIFT (Living Information for Today) a widow and widower group.
- Counseled bereaved individuals, offering emotional support during challenging times.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
- Enhanced family satisfaction by providing compassionate and tailored funeral services.
- Orchestrated memorable and personalized memorial services, honoring lives of deceased.
- Customized funeral services to reflect unique lives of deceased, ensuring their legacy was honored and remembered.
- Advocated for needs and wishes of bereaved families, ensuring their voices were heard and respected throughout planning process.
- Guided families through planning process, offering emotional support and expert advice to ease their burden.
- Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
Administrative Assistant
Tracy Andersen, LLC, Aflac Insurance Associate
06.2015 - 06.2017
- Answered phone system, routing calls, delivering messages to the Insurance Associate.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported Insurance Associate through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service & Administrative Manager
Scotts Lawn Service
01.2002 - 02.2015
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Coordinated annual compliance audits, ensuring all administrative processes met regulatory requirements and standards.
- Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
- Improved employee satisfaction by developing and instituting comprehensive training program for new hires.
- Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.
- Completed bi-weekly payroll plus commissions for 30+ employees through SAP.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Bachelor of Science - Psychology
Trinity College of Vermont/St. Michael's College
Burlington, VT05.1991
Skills
Executive Support
Administrative Support
Office Management
Strong Problem Solver
Schedule & calendar planning
Office Administration
Meticulous attention to detail
Information confidentiality
Customer Service-Oriented
Customer Service
Interpersonal Communication
Professional and mature
Travel Coordination
Meeting planning
Database Management
Document Preparation
Proofreading
Resourceful
File Organization
Phone Etiquette
Conflict Management
Presentation Development
Report Writing
Conference planning
Payroll
AR/AP
Policy Enforcement
Reliable and Responsible
Problem-Solving
Honest and Dependable
Relationship Building
Documentation and Recordkeeping
Work Prioritization
File Maintenance
Goal Minded
Accomplishments
- Certified Celebrant through InSight
- Certified Minister through Universal Life Church
- Supervised team of 6 staff members.
- Prepared and distributed payroll for staff of 30+.
- Planned corporate meetings, lunches and special events for Board of Directors.
- Successfully ran a support group of 20 for widows and widowers.
Service Excellence Award Location Winner 2017, 2018, 2019, 2020
Service Excellence Award Market Level Central Region Indiana South Winner 2019
Certification
- Certified Celebrant through InSight
- Certified Minister through Universal Life Church
Timeline
Monument Specialist & Monument Shop Manager
Chris Branson
03.2024 - 09.2024
Executive Assistant to the CEO/Executive Director
Randy Davis/National Network of Youth Ministries
06.2019 - Current
Celebrant & Funeral Director Assistant
Dignity Memorial Funeral Homes
08.2017 - 09.2024
Administrative Assistant
Tracy Andersen, LLC, Aflac Insurance Associate
06.2015 - 06.2017
Customer Service & Administrative Manager
Scotts Lawn Service
01.2002 - 02.2015
Bachelor of Science - Psychology
Trinity College of Vermont/St. Michael's College
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