Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Wendy Snyder

West Lawn,PA

Summary

Customer-oriented Store Manager offering over [Number] years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Store Manager

Harbor Freight Tools
Reading, PA
07.2022 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Store Manager in Training

Aldi
Reading, PA
09.2021 - 07.2022
  • Mastered the skills necessary to successfully operate a store
  • Acquired proficiency in product rotation techniques
  • Gained expertise in expiration date compliance

Store Manager

Five Below
Wyomissing , PA
05.2009 - 09.2021
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Delegated work to staff, setting priorities and goals.

Education

GED -

Reading Area Community College
Reading, PA
05-1994

Skills

  • Customer Service Management
  • Payroll Management
  • Promotional planning
  • Talent Recruitment
  • Team Development
  • Supply Ordering
  • Shift Scheduling
  • Operations Management
  • POS Systems
  • Store operations oversight
  • Risk Management
  • Loss Prevention
  • Store Merchandising
  • Employee Training
  • Retail Inventory Management
  • Accurate Cash Handling
  • Employee Scheduling
  • Operational Efficiency
  • Staff Supervision
  • Policies and Procedures
  • Bank and Safe Deposits
  • Cash Management
  • Store Opening and Closing
  • Product Merchandising
  • Training and mentoring
  • Delegating Work
  • Budget Development
  • Team motivation
  • Work Planning and Prioritization
  • Reliable
  • Strategic thinker
  • Team Leadership
  • Customer Relations
  • Sales Analysis
  • Employee supervision and motivation
  • Budgeting and cost control
  • Outstanding communication skills
  • Multitasking and Organization
  • Pricing Strategies
  • Problem-Solving
  • Recruiting and Hiring
  • Customer Service
  • Store opening and closing procedures
  • Performance Reviews
  • Inventory Management
  • Employee Terminations
  • Culture development
  • Team Building and Leadership
  • Leadership Development

Certification

  • Forklift Certified

Accomplishments

  • Founders Club Winner

References

References available upon request.

Timeline

Store Manager

Harbor Freight Tools
07.2022 - Current

Store Manager in Training

Aldi
09.2021 - 07.2022

Store Manager

Five Below
05.2009 - 09.2021

GED -

Reading Area Community College
Wendy Snyder