Wendy Solano
Warner Robins ,GA
Summary
Accomplished Human Resources Manager with a proven track record at Walmart, adept in enhancing employee relations and streamlining HR processes. Expert in leveraging HR policies and Microsoft Office to drive recruitment and retention, achieving a significant reduction in turnover. Skilled in conflict resolution and fostering a culture of continuous improvement and inclusivity. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
3
3
years of professional experience
Work History
Human Resources Manager
Walmart
502 Booth Road
02.2024 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Enhanced employee retention by developing and implementing comprehensive onboarding programs.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Devised hiring and recruitment policies for Number-employee company.
Sales Associate
Walmart
Warner Robins, GA
06.2021 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to achieve monthly sales targets.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate Degree - Dental Hygiene
Central Georgia Technical College
Macon, GASkills
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Recruitment and hiring
- Corrective Action Planning
- Compensation and benefits
- Employee Relations Oversight
- Accident Investigations
- Data and Trends Analysis
- Health and Safety Programs
- Unemployment Claims
- Labor Relations Coordination
- Human Resource Management Software HRMS
- Budget Administration
- Performance Management Systems
- Coaching and Mentoring
- Leadership Training and Development
- Exit Interviews and Processes
- Employee Engagement Strategies
- Relationship Building
- Hiring and Onboarding
- Onboarding, Training, and Development
- Conflict Resolution
- Employment law
- Labor Relations
- Recruitment Oversight
- Training programs
- Exit Interviews
- Career Development
- Online position posting
- Policy Enforcement
Languages
Spanish
Full Professional
Timeline
Human Resources Manager
Walmart
02.2024 - Current
Sales Associate
Walmart
06.2021 - 02.2024
Associate Degree - Dental Hygiene
Central Georgia Technical College