Wendy Solis
Covina
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Bank of America
10.2024 - Current
- Assisted in managing daily operations and ensuring compliance with banking regulations.
- Collaborated with team to enhance customer service experiences and resolve inquiries efficiently.
- Executed transaction processing accurately while maintaining confidentiality of client information.
- Supported implementation of new software systems, improving workflow efficiency across departments.
- Trained new staff on operational procedures and best practices to ensure seamless onboarding.
Relationship Banker
Bank of America
03.2020 - 09.2024
- Developed and maintained customer relationships to enhance satisfaction and retention.
- Assisted clients with account inquiries, transactions, and financial solutions.
- Educated customers on banking products and services to drive engagement.
- Collaborated with team members to streamline account opening processes.
- Analyzed client needs to recommend tailored banking solutions effectively.
- Mentored junior staff in customer service best practices and operational procedures.
Education
High School Diploma -
Dorsey High School
Los Angeles, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Accomplishments
Awarded Pinnacle for 2022 & 2023
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Bank of America
10.2024 - Current
Relationship Banker
Bank of America
03.2020 - 09.2024
High School Diploma -
Dorsey High School