Wendy Sontay-Reyes
Rome,GA
Summary
Dynamic Intake Specialist with a proven track record at United Neurology, enhancing customer satisfaction through meticulous records management and compassionate client support. Excelled in multitasking and critical thinking, ensuring timely and accurate intake processes. Demonstrated exceptional verbal communication and teamwork, significantly improving office efficiency and client care quality. Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
2
2
years of professional experience
Work History
Intake Specialist
United Neurology
Rome, GA
12.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Trained and supervised new intake staff to deliver high-quality client care.
- Supported office staff and operational requirements with administrative tasks.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Developed and maintained accurate records of programs and services.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Organized spaces, materials, and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Sales Associate
TJ Max
1454 Turner McCall Blvd, Rome, GA 30161
08.2022 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
Education
High School Diploma -
Rome High School
Rome, GA05.2022
Skills
- Verbal Communication
- Customer Service
- Social Perceptiveness
- Multitasking Strengths
- Guest Relations
- Excellent People Skills
- Teamwork and Collaboration
- Listening Skills
- Bilingual
- Speaking Clearly
- Records management
- Client intake
- Critical thinking skills
- Records maintenance
- Intake assessment
- Follow-up skills
Languages
Spanish ( Bilingual )
Timeline
Intake Specialist
United Neurology
12.2024 - Current
Sales Associate
TJ Max
08.2022 - 12.2024
High School Diploma -
Rome High School
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