Wendy Sorto
Missouri City ,TX
Summary
Versatile team member offering over Number years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Motivated Job Title with experience in customer service and retail grocery industry. Excels working as part of dedicated team of employees. Over Number years in produce and deli department management.
Overview
5
5
years of professional experience
Work History
Employee Trainer
HEB Grocery Store
530 Hwy 6, Sugar Land, TX 77478
03.2021 - 09.2023
- Kept tidy and organized area to comply with cleanliness standards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Checked for outdated and overripe grocery items and removed from inventory.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Inspected produce to update and adjust pricing information.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Produce Supervisor and Deli Assistant Manager
Randall’s
05.2020 - 03.2021
- Rotated produce on sales floor to guarantee optimal freshness and variety.
- Followed established guidelines to dispose of damaged, spoiled and expired products.
- Reported product ordering and shipping discrepancies to department manager.
- Labeled, stocked and inventoried department merchandise.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
Education
YMCA
Skills
- Food Preparation and Safety
- Unpacking Deliveries
- Product Recommendations
- Store Appearance
- Stocking and Replenishing
- Team Goals
- Team Collaboration
- Price Checking
- Customer Satisfaction
- Team Meetings
- Company Guidelines
- Leadership Communications
- Managing Orders
- Heavy Machinery Use
- Team Support
- Honesty and Integrity
- Prepare Orders
- Strong Communication and Interpersonal Skills
- Document Updates
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Employee Trainer
HEB Grocery Store
03.2021 - 09.2023
Produce Supervisor and Deli Assistant Manager
Randall’s
05.2020 - 03.2021
YMCA