Wendy Sours
Alvordton
Summary
Results-driven Emergency Department Manager with expertise in quality assurance, data analysis, and team collaboration. Proven ability to enhance patient care and implement process improvements, ensuring compliance with healthcare regulations.
Overview
12
12
years of professional experience
Work History
Emergency Department Manager
Mercy Health Defiance
Defiance
05.2021 - Current
- Ensured compliance with all federal, state and local regulations pertaining to emergency medical services.
- Reviewed incident reports to identify trends and directed corrective actions to enhance patient safety.
- Participated in interdisciplinary teams to establish best practices, improving patient care delivery in the ED.
- Managed daily operations of the Emergency Department including budgeting, scheduling, staffing, quality assurance.
- Analyzed data related to patient outcomes and directed initiatives for improvement where necessary.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Evaluated performance metrics to identify process improvement areas, leading to enhanced operational effectiveness.
Registered Nurse, Emergency Department
CHWC
Bryan
01.2014 - 05.2021
- Administered emergency care to patients in high-stress situations.
- Provided critical care to patients with acute traumas, including cardiac arrests, strokes, and gunshot wounds, ensuring timely interventions and optimal outcomes.
- Facilitated training for nursing staff on patient care protocols and daily tasks, fostering professional development and improving team competencies.
- Maintained accurate records of all assessments, treatments, medications administered, and other pertinent information related to patients' care.
- Coordinated multidisciplinary care with physicians and clinical staff to implement treatment plans and ensure seamless patient care transitions.
DON/ADON
Parkview Nursing Center
Edgerton
08.2019 - 12.2020
- Oversaw daily operations of nursing services and patient care to ensure optimal patient outcomes.
- Coordinated with physicians, pharmacists, dietitians, and social workers to ensure comprehensive patient care.
- Evaluated compliance with healthcare regulations and policies to maintain high standards of patient safety.
- Performed quality assurance audits to assess adherence to standards of care and identify areas for improvement.
- Ensured compliance with state and federal regulations related to nursing practice.
Education
Master of Science - Nursing Leadership And Management
Mercy College of Ohio
Toledo, OH08-2024
Bachelor of Science - Nursing Science
Western Governors University
Salt Lake City, UT09-2018
Associate of Applied Science - Nursing
Northwest State Community College
Archbold, OH12-2013
Skills
- Emergency care
- Quality assurance
- Process improvement
- Data analysis
- Team collaboration
- Time management
- Professionalism
License
- Ohio Compact Nursing License
- Michigan Nursing License
Custom Section 2
- ACLS
- PALS
Timeline
Emergency Department Manager
Mercy Health Defiance
05.2021 - Current
DON/ADON
Parkview Nursing Center
08.2019 - 12.2020
Registered Nurse, Emergency Department
CHWC
01.2014 - 05.2021
Master of Science - Nursing Leadership And Management
Mercy College of Ohio
Bachelor of Science - Nursing Science
Western Governors University
Associate of Applied Science - Nursing
Northwest State Community College