Summary
Overview
Work History
Skills
Timeline
Generic

WENDY SPALLA

Kenmore,NY

Summary

Accomplished administrative professional with a proven track record., Adept in Microsoft Excel and SharePoint, and exceptional organizational skills. Excelled in streamlining operations, enhancing departmental coordination, and significantly improving communication efficiency. Demonstrates a strong ability to manage multiple priorities with precision and a customer-oriented approach. Results driven, excellent problem solving skills and ability to perform well in a team.

Overview

27
27
years of professional experience

Work History

PART TIME Receptionist

Orville's Home Appliance
11.2023 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answer multi-line phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Responsible for maintaining cash drawer and basic bookkeeping
  • Assisting in order processing and scheduling of deliveries and installations

FULL TIME Pharmacy Department Coordinator

Independent Health Association Inc.
11.2020 - 10.2024
  • Work closely with the VP, Pharmacy Services
  • Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
  • Schedule meetings with internal associates, as well as external pharmaceutical companies, physicians, etc.
  • Coordinate calendars of department pharmacists, managers, Director's and the VP
  • Take meeting minutes
  • Create PowerPoint presentations on an as needed basis

Administrative Assistant, VP Pharmacy

Independent Health Association Inc.
08.2008 - 11.2020
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Monitored VP's electronic calendar and scheduled appointments, meetings and travel, preparing presentations, reports and meeting agendas
  • Created PowerPoint presentations for business development purposes
  • Provides administrative support to pharmacists, management and other staff as required
  • Provides customer-oriented responses to telephone inquiries, maintain files and other projects as assigned
  • Address delegated Workday duties, as required
  • Provide support and back-up when required by the Director's, Managers and Pharmacists
  • Maintain professional licensing tracking
  • Update pharmacy reports, when needed
  • Post monthly pharmacy policies to SharePoint
  • Developed new Pharmacy & Therapeutics packet process through PDF application
  • Provide administrative and project support, as required for staff, including typing documents, entering information into various systems, updating org charts
  • Submit SOM's for staff, as needed
  • Troubleshoot for issues within the department (ie., office equipment, printers)
  • Assist prior authorization area in the preparation/mailings of communications
  • Assist the communication team with member communications and saving materials in the member folders in Macess
  • Update pharmacy policies, as needed
  • Prepare policies for the Digital Content Administrator, e-Business and post to Share Point
  • Prepares meeting packets and agenda and meeting minutes, coordinates presentations, coordinates committee meeting preparations (ie., conference room, meal)
  • Completes purchase order requisitions for general office supplies and equipment, as necessary
  • Coordinates business travel arrangements for pharmacy team members, as needed

PART TIME Service Coordinator

Buffalo MRI
07.2011 - 10.2014
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Answer incoming calls from patients and physicians
  • Scheduled patients for Xrays, DEXA's, Mammograms, MRIs, CTs and Ultrasounds
  • Verify insurance, Workers Comp and No fault
  • Verify copays
  • Check in patients and prep for scans

Administrative Coordinator, Pharmacy

Independent Health Association Inc.
10.1999 - 08.2008
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Developed presentations and organizes projects associated with Pharmacy
  • Oversees departmental needs
  • Records and maintains minutes from multi-disciplinary committees (Pharmacy & Therapeutics, Injectable Drug Committee, PBM Operating Committee)
  • Provides administrative support to the VP, Pharmacy, Asst. Director, Associate Medical Director, PBM Manager, Prior Auth Manager, Systems Manager, Operations Manager, Pharmacists, as well as the pharmacy department
  • Ensures all communication between internal and external customers is provided in an accurate and timely manner
  • Records all pharmaceutical rebates in assistance to the PBM Manager
  • Obtains and pulls together all pharmaceutical company utilization requests in assistance to the PBM Manager
  • Updating of any redlined contracts in assistance to the PBM Manager
  • Handles all correspondence for the VP, PHarmacy and pharmacy management and professional staff
  • Arranging in services and CE for professional staff and developing reports and communications, as required by the VP, Pharmacy, Asst. Director, management and professional staff
  • Assistance, as required, with preparation of various mailings to physicians, pharmacists and members
  • Compose letters, memorandums and reports, as required
  • Schedule meetings, using online system
  • Fill in for front desk receptionist, as needed
  • Order materials, office supplies and equipment or enhancements needed for efficient operation of the department
  • Prepares and coordinates travel arrangements

Administrative Assistant Intern

Independent Health Association Inc.
08.1998 - 10.1999
  • Assistant to the Director of Product Implementation
  • Ensures administrative assistance, which includes, but no limited to, PC support and that the product implementation staff receives all internal and external communications
  • Assure the Product Implementation department receives projects in a timely and accurate manner
  • Coordinate staff's individual group meetings by preparing schedules and booking conference rooms, preparing meeting materials, attending meetings as required to take and maintain minutes
  • Manage Product Implementation staff's daily electronic calendars and organize functions and appointments
  • Provide telephone coverage for the department and service the needs of internal and external customers
  • Maintain supplies and ordering materials. Maintain timesheets and travel reimbursements, miscellaneous reimbursements and personal leave forms. Maintain and organize filing on a daily basis. Perform other duties as required by staff
  • Assisted/Coordinated in the development activities for the Health Care Financing Administration Site Review

Administrative Assistant, Project Manager

Independent Health Association Inc.
06.1998 - 08.1998
  • Responsible for providing administrative and secretarial support to the Project Manager
  • Responsible for preparation of all forms of communication
  • Coordinate mailings and meetings, as required
  • Performs other duties as required

Administrative Assistant

Fidelis Care New York
03.1998 - 06.1998
  • Assistant to the Director of Government Relations and provided executive level support
  • Assisted with the execution of the company-wide goals and objectives
  • Served as a confidential assistant
  • Typed correspondence, distributed and maintained administrative files of all memos and reports
  • Screened all incoming calls; independently handled routine inquiries and took messages
  • Maintained calendar and appointments; scheduled meetings, as directed
  • Received and processed all incoming mail
  • Filed correspondence and other pertinent information when matters were completed
  • Assisted in the preparation of special projects, proposals, presentations and events, as directed

Skills

  • Microsoft Excel
  • Microsoft Word
  • SharePoint
  • Outlook
  • Microsoft Teams
  • Microsoft PowerPoint
  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Scheduling appointments
  • File Management
  • Administrative Support
  • Multi-line telephone operation
  • Calendar Management
  • Travel Coordination

Timeline

PART TIME Receptionist

Orville's Home Appliance
11.2023 - Current

FULL TIME Pharmacy Department Coordinator

Independent Health Association Inc.
11.2020 - 10.2024

PART TIME Service Coordinator

Buffalo MRI
07.2011 - 10.2014

Administrative Assistant, VP Pharmacy

Independent Health Association Inc.
08.2008 - 11.2020

Administrative Coordinator, Pharmacy

Independent Health Association Inc.
10.1999 - 08.2008

Administrative Assistant Intern

Independent Health Association Inc.
08.1998 - 10.1999

Administrative Assistant, Project Manager

Independent Health Association Inc.
06.1998 - 08.1998

Administrative Assistant

Fidelis Care New York
03.1998 - 06.1998

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WENDY SPALLA