Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

WENDY SPEARS

Gun Barrel City,TX

Summary

Detail oriented, self-motivated problem solver who proactively drives tasks to completion. Organized, flexible, focused, with good attention to detail who has worked remotely for over seven years. An ambitious, supportive leader with a degree in Industrial and Organizational Psychology and Paralegal Studies with many years experience in IT, Operations, Human Resources, Purchasing and the legal field.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Administrative Operations Manager

Dito, LLC
Reston, Virginia
02.2018 - Current
  • Responsible for ensuring customers receive timely, expert solutions to operational problems
  • Ensures all operational processes are performed accurately and efficiently
  • Possesses strong knowledge of the organization's operating systems and processes to review work assignments among the assigned team, to ensure proper coverage
  • Guides and assists team members in meeting deadlines, completing projects, and developing team expertise to meet Administrative Operations targets
  • Creates process and training documents and implements training of new hires
  • Before being promoted to Administrative Operations Manager in May 2022, I was an Administrative Operations Assistant and responsible for Order Management for Google Workspace, Chrome, ISV's, Maps, and Google Cloud Platform, assisting with Dito's subscription and service renewal process
  • Invoicing in Sage Intacct for orders, including monthly invoicing process
  • Office management including follow up on past due invoices and collection process
  • Providing Customer Service to resolve customer inquiries regarding licensing and invoicing as well as other Operations related tasks
  • Event management including arranging travel & accommodations for teammates (flights, lodging, etc).

Membership Representative/Account Manager

ElderCounsel, LLC
Bend, Oregon
10.2016 - 11.2017
  • Responsibilities included processing new membership applications in SalesForce; creating profiles on website; guiding members through Onboarding process including training of ElderDocx drafting system; distribution of email communications, navigation of member resources, demonstrations, ongoing meetings to ensure membership implementation; responding to incoming calls, email and inquiries; providing members support with both the Desktop and Cloud versions of ElderDocx; conducting quarterly outreach to all assigned member firms to ensure member satisfaction, utilization of resources and drafting within ElderDocx; maintaining member records in SalesForce by keeping contact information updated, logging member correspondence, managing cases, etc.; promoting education offerings among membership and provide administrative support at educational events; making every effort to save at-risk members or members who wish to terminate membership; processing member suspension, reduced-fee agreements and cancellation requests; making presentations to member groups; assisting members with social media marketing content; and monthly goal and accountability meetings with members to assist in marketing efforts to grow their elder law practice.

Purchasing Specialist

Cleaver Brooks Sales & Service
Dallas, Texas
04.2015 - 10.2016
  • Responsibilities included assuring the procurement of production supplies and equipment, initiating and overseeing negotiation of contracts with vendors as necessary, identifying and selecting vendors to procure materials and/or equipment etc
  • To meet criteria of price, quality, quantity, availability, and delivery dates, placing orders, working closely with production regarding materials management, scheduling control and inventory control status, and establishing and maintaining relationships with vendors and contractors to ensure good, reliable sources of supply and information.

Indirect Buyer

Solar Turbines/Volt Management Corp.
Mabank, Texas
07.2012 - 04.2015
  • Responsibilities included procurement of assigned materials, equipment and services based on facility-wide non-production and production requirements; processing purchase orders; ensure supplier performance and deliverables are met; leading communication on ordering policies with suppliers; negotiating long-term commercial contract agreements and establishing, maintaining, and managing revisions to the long-term commercial contract agreements; developing solutions to a variety of problems related to commercial contract and supplier performance; performing price/cost analysis; ensuring that suppliers/contractors provide certificate of liability insurance as required and ensuring that certificates remain active; processing invoices, working closely with A/P on invoicing/receiving issues; working closely with internal and external customers including various legal, supply chain/Solar and supplier personnel at various levels; working follow up reports, expediting orders to meet heavy production schedule, ensuring commit dates to purchase orders, supporting production and supply chain for admin activities, processing invoices, working A/P receiving issues and bringing closure to unpaid receiving/invoices.

Office/HR Manager

Ace Contracting Enterprises, Inc.
Mabank, Texas
08.1999 - 01.2006
  • Responsibilities included interviewing/hiring/supervising employees, personnel files, payroll, AP/AR, answering phones, correspondence, incoming/outgoing mail, filing, reviewing and obtaining bonding, worker's comp., property, health, commercial vehicle and equipment insurance, scheduling, bank/941 deposits, ordering office supplies, completing/filing quarterly reports for IRS & TWC, responsible for employee policies & procedures, managing vehicle maintenance schedules, working with city engineers, public works directors, etc., supervising plumbing supply store including sales counter, ordering supplies for store, stocking, etc.

Legal Assistant

Meadows, Owens, Collier, Reed, Cousins & Blau, L.L.P.
Dallas, Texas
07.1993 - 08.1999
  • Responsibilities included answering multi line phone, pre-screening clients, delegating tasks to receptionist, incoming/outgoing mail, attorney's calendar including appointment scheduling, preparing and filing court documents, preparing real estate documents/contracts, scheduling and assisting in closings, attorney's time sheets and client billing, filing/file management, scheduling depositions, etc.

Education

B.S. in Industrial/Organizational Psychology -

Kaplan University

A.A.S. in Paralegal Studies -

Kaplan University

Legal Secretary Certificate -

Arlington Career Institute

Skills

  • Google Workspace/Google Cloud/Google Maps
  • Type 90 wpm
  • Human Resources/Staffing/Recruitment/Payroll
  • Purchasing/Procurement
  • Legal Document Preparation/Legal Research
  • I/O Psychology
  • AP/AR
  • Quicken/Quickbooks/Sage Intacct/Ariba/Coupa
  • SalesForce/Intacct/Zendesk/Brex
  • Microsoft 365

Certification

  • Key Performance Factors and Metrics Training
  • Six Sigma Yellow Belt Certification
  • Managing Emotions Under Pressure Training Certificate
  • Dealing with Difficult People Training Certificate
  • How to Become a Great Communicator Training Certificate
  • Communication Skills for Women Training Certificate
  • Business Writing for Results Training Certificate
  • Social Media Marketing Training Certificate
  • Microsoft Excel: Beyond the Basics Training Certificate
  • Customer Advocacy Training Certificate
  • Customer Service Fundamentals: Building Rapport in Customer Relationships Training Certificate
  • Customer-focused Interaction Training Certificate
  • Identifying and Managing Customer Expectations Training Certificate
  • Cloudamize Technical Certification - GCP Edition
  • Google Cross-Sells Fundamentals Credential
  • Google Cloud Platform Sales Credential
  • GCP Consulting Services Credential
  • PSO Consulting Services Credential
  • Texas Education Agency - English Language Arts and Reading Grades 7-12
  • Texas Education Agency - English Language Arts and Reading Grades 4-8
  • Zendesk Administrator Training Certificate
  • Google Education Deployment Credential
  • Google Maps Sales Fundamentals Credential

Timeline

Administrative Operations Manager

Dito, LLC
02.2018 - Current

Membership Representative/Account Manager

ElderCounsel, LLC
10.2016 - 11.2017

Purchasing Specialist

Cleaver Brooks Sales & Service
04.2015 - 10.2016

Indirect Buyer

Solar Turbines/Volt Management Corp.
07.2012 - 04.2015

Office/HR Manager

Ace Contracting Enterprises, Inc.
08.1999 - 01.2006

Legal Assistant

Meadows, Owens, Collier, Reed, Cousins & Blau, L.L.P.
07.1993 - 08.1999

B.S. in Industrial/Organizational Psychology -

Kaplan University

A.A.S. in Paralegal Studies -

Kaplan University

Legal Secretary Certificate -

Arlington Career Institute

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