Wendy Springer
Ocoee,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Warehouse Order Selector
Kroger Fulfillment Center
Groveland, FL
11.2021 - Current
- Processed orders using RF scanners
- Trained new associates on basic order procedures
- Wrapped pallets in shrink wrap prior to loading.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Followed procedures at all times for personal and team safety
- Navigate warehouse equipment to ensure customer orders are collected.
- Supported productivity increase through new hire training and mentoring.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Stock Replenishment
Amazon Fulfillment Center
05.2021 - 11.2021
- Replenish inventory in designated areas
- Organize the stockroom/warehouse, and ensure accurate labeling
- Ensure correct placement, neat arrangement, and cleanliness
- Prepare customer orders for shipment.
Call Center Customer Service
Walgreens
09.2019 - 05.2021
- Adhered to company policies and scripts to achieve call-time and quality standards
- Engaged in learning and development opportunities to promote continued performance
- Maintained accurate customer account data with manual forms processing and digital information updates
- Achieved high satisfaction rating through proactive one call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable response to diverse questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
A SC., Business Administration and Management -
Valencia College Florida
Orlando, FLSkills
- Accurate Data Processing
- Proficiency in MS Office (MS Excel and MS Office)
- Stocking and Replenishing
- Conveyor Systems environment
- Merchandise Inspection
- Operating Hand Jacks
- Customer Order Fulfillment
- Handheld Scanners
- Loading and Unloading Vehicles
- Pulling and Preparing
- Sorting and Organizing
- Forklift Certified
Timeline
Warehouse Order Selector
Kroger Fulfillment Center
11.2021 - Current
Stock Replenishment
Amazon Fulfillment Center
05.2021 - 11.2021
Call Center Customer Service
Walgreens
09.2019 - 05.2021
A SC., Business Administration and Management -
Valencia College Florida