Wendy Stahl
Account Manager
Davisburg,MI
Summary
Experienced professional in client relationship management and customer service. Additional experience in corporate training and management. I spent 17 years working for TPA's in the Detroit Metropolitan area, as Claims Manager and Account Manager, including 4 years as Sales Executive. My prior experience includes Corporate trainer for Hilton Corporation, where I developed training programs and helped train some of the most talented people in the hospitality business.
Overview
38
38
years of professional experience
Work History
Account Manager
HUB International
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of over 30 accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Sales Executive
Varipro
02.2019 - Current
- Responsible for building relationships with Agents and employer groups ensure new business sales
- Created marketing strategies for sales opportunities, as well as designed marketing materials and hosting live informational webinars
- The revenue I produced for January 2023 sales only, exceeded the company revenue for entire 2021 and 2022 years combined
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- The role included implementing new sales, and project management with multiple departments including IT and Account Management
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales and Service Account Manager
Varipro
02.2019 - 02.2021
- Responsible for day-to-day contact with book of 80 accounts
- Required web and in person meeting with groups and agents, to train employers and employees on benefits
- Preparation of open enrollment materials
- Problem solving and working with multiple departments including claims, enrollments and IT
- In this position I successfully rounded out accounts with new product sales/add ons, as well as met quotas for new client sales each year
SME for development of new training software
Hilton Reservations and Customer Care
12.2011 - 10.2017
- Responsible for developing training materials as well as testing training materials for virtual training program for new hire reservation agents
Corporate Trainer New Hires
Hilton Reservations and Customer Care
03.2008 - 10.2017
- Responsible for leading engaging on site and virtual web training programs for new hire reservation agents
- Developed and trained global workforce both virtually and in classroom including US, UK and Asia team members for new concierge service developed to assist Owners and Investors of Hilton properties
- Collaborated with department heads for designing training programs that support strategic objectives.
- Responsible for virtual global brand Sales training to franchised hotels
- Enhanced training delivery with multimedia resources, catering to various learning styles.
Luxury Desk Agent
Hilton Reservations and Customer Care
04.2010 - 12.2011
- Responsible for fielding incoming phone calls to Hilton's portfolio of Luxury Brands
- Responsible for meeting exceptional standards of service and customer care to luxury clients, while maintaining sales goals
Reservation Sales Agent
Hilton Reservations and Customer Care
03.2008 - 04.2010
- Responsible for fielding incoming phone calls to call center for Hilton's reservation and customer care department
- Consistently won quarterly awards for top performer in Sales and Quality Control standards
Claims Manager
BCI Administrators
06.2004 - 05.2007
- Hiring and training of employees within department
- Oversaw Medical, Dental, Vision and Short term disability claims
- Responsible for maintaining good relationships with clients and providers
- Ensuring processing group medical claims within specified time frames
- Maintaining compliance with HIPAA laws, ERISA laws, HMO, PPO, and Medicare guidelines
- Customer service experience included telephone contact with insured's, clients, physicians, and local PPO providers, as well as personal visits to client offices
- Responsible for generating monthly reports for clients
Claims Analyst
Group Health Managers
09.2001 - 02.2003
- Handled all aspects of group medical claims including interpretation and administration of group plans
- Ensured accurate and timely processing of claims
- Job responsibilities include telephone contact and written communication with insured's and clients
Claims Analyst
NGS American
12.1991 - 06.2001
- Handled all aspects of group medical claims including interpretation and administration of group plans
- Ensured accurate and timely processing of claims
- Job responsibilities included telephone contact and written communication with insureds and clients
- Team leader on assigned accounts
Customer Service Representative
Liberty Mutual Insurance Company
05.1991 - 09.1991
- Licensed property casualty agent
- Responsible for changes to personal auto and homeowners policies, accounts receivables, and office management of 3 person office
Claims Analyst
US Life Insurance Company
09.1989 - 05.1991
- Handled all aspects of group medical claims including interpretation and administration of group plans
- Ensured accurate and timely processing of claims
- Job responsibilities include telephone contact and written communication with insured's and clients
Loss Prevention Secretary
Amerisure Insurance Company
09.1987 - 02.1989
- Report to Loss Control Manager
- Telephone contact with insureds and agents
- Transcribe reports, schedule appointments
Education
Some College (No Degree) - General Ed
Washtenaw Community College
General Ed
Oakland Community College
Some College (No Degree) - Business Communication
Central Pennsylvania College
Summerdale, PACertificate -
Dean Vaughn Medical Terminology
Certification - parts A and B
HIAA
Skills
Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Word, PPT and Excel Proficient
Affiliations
- NABIP Member since 2022
- Detroit SHRM Member since 2023
- MSE (Michigan Sales Executives) member since 2023
Timeline
Account Manager
HUB International
07.2024 - Current
Sales Executive
Varipro
02.2019 - Current
Sales and Service Account Manager
Varipro
02.2019 - 02.2021
SME for development of new training software
Hilton Reservations and Customer Care
12.2011 - 10.2017
Luxury Desk Agent
Hilton Reservations and Customer Care
04.2010 - 12.2011
Corporate Trainer New Hires
Hilton Reservations and Customer Care
03.2008 - 10.2017
Reservation Sales Agent
Hilton Reservations and Customer Care
03.2008 - 04.2010
Claims Manager
BCI Administrators
06.2004 - 05.2007
Claims Analyst
Group Health Managers
09.2001 - 02.2003
Claims Analyst
NGS American
12.1991 - 06.2001
Customer Service Representative
Liberty Mutual Insurance Company
05.1991 - 09.1991
Claims Analyst
US Life Insurance Company
09.1989 - 05.1991
Loss Prevention Secretary
Amerisure Insurance Company
09.1987 - 02.1989
General Ed
Oakland Community College
Certificate -
Dean Vaughn Medical Terminology
Some College (No Degree) - General Ed
Washtenaw Community College
Some College (No Degree) - Business Communication
Central Pennsylvania College
Certification - parts A and B
HIAA
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