Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Stark

Indianapolis,IN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

31
31
years of professional experience

Work History

Extended Coverage Operations Manager

Venture Logistics Inc
07.2022 - Current
  • Reduced operational risks while organizing data to forecast performance trends.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed and maintained relationships with external vendors and suppliers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Increased profit by streamlining operations.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Analyzed and reported on key performance metrics to senior management.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Devised processes to boost long-term business success and increase profit levels.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Gained strong leadership skills by managing projects from start to finish
  • Paid attention to detail while completing assignments
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Developed strong communication and organizational skills through working on group projects
  • Developed and maintained courteous and effective working relationships
  • Proved successful working within tight deadlines and a fast-paced environment
  • Applied effective time management techniques to meet tight deadlines
  • Volunteered at local community organizations, providing assistance with day-to-day operations
  • Skilled at working independently and collaboratively in a team environment
  • Passionate about learning and committed to continual improvement
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Strengthened communication skills through regular interactions with others

Senior District Manager

Supercuts
09.2008 - 06.2022
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Built positive and productive relationships with store and field leadership.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Modeled best practices for sales and customer service.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Generated financial and operational reports to assist management with business strategy.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Supervise 16 locations to enforce high-quality standards of operation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Held meetings with director to identify techniques to overcome sales obstacles
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Optimized team performance with newly implemented sales and merchandising procedures
  • Optimized in-store merchandising and monitored inventory availability to increase sales
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Built positive and productive relationships with store and field leadership
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Met deadlines by proactively managing individual and team tasks and streamlining processes
  • Defined clear targets and objectives and communicated to other team members
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Modeled best practices for sales and customer service
  • Generated financial and operational reports to assist management with business strategy
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention

Coach Department Supervisor

Krapfs Coaches
07.1991 - 03.2008
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed team of 72 employees, delegated tasks and held each employee accountable for completing assignments.
  • Built and designed large displays weekly to promote specific products.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Handled cash register, returns and refunds.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Examined logs to verify completeness and accuracy of documentation.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.

Education

No Degree - Business Classes

Southern New Hampshire University
Hooksett, NH
07.2017

High School Diploma -

West Chester East High School
West Chester, PA
06.1986

Licences - Cosmetology Education

Central Chester Vocational And Technical College
Coatesville, PA
06.1986

Skills

  • Staff Management
  • Microsoft Access
  • Medical Condition Coding Software
  • Workflow Planning
  • High-Pressure Environments
  • Multi-Unit Operations Management
  • Business Management Principles
  • Manage Contracts
  • Project Development
  • Process Improvement Strategies
  • Microsoft Outlook
  • Systems Implementations
  • Strategic Partnership
  • Corporate Social Responsibility
  • Financial Statements
  • Contract Development
  • Customer Service
  • Policy and Procedure Implementation
  • Sales Activities
  • Employment Law
  • Order Supplies
  • Financial Forecasting
  • Market Growth
  • Google Docs
  • Project Management
  • Contract Review and Recommendations
  • Manage Budgets
  • Financial Management
  • Staff Training
  • Management
  • Facebook
  • Citrix

Timeline

Extended Coverage Operations Manager

Venture Logistics Inc
07.2022 - Current

Senior District Manager

Supercuts
09.2008 - 06.2022

Coach Department Supervisor

Krapfs Coaches
07.1991 - 03.2008

No Degree - Business Classes

Southern New Hampshire University

High School Diploma -

West Chester East High School

Licences - Cosmetology Education

Central Chester Vocational And Technical College

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Wendy Stark