Wendy Stark
Indianapolis,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Extended Coverage Operations Manager
Venture Logistics Inc
1101 Harding Court
07.2022 - Current
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and maintained relationships with external vendors and suppliers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Increased profit by streamlining operations.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Devised processes to boost long-term business success and increase profit levels.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to maximize customer satisfaction.
- Mitigated business risks by working closely with staff members and assessing performance.
- Gained strong leadership skills by managing projects from start to finish
- Paid attention to detail while completing assignments
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Adaptable and proficient in learning new concepts quickly and efficiently
- Developed strong communication and organizational skills through working on group projects
- Developed and maintained courteous and effective working relationships
- Proved successful working within tight deadlines and a fast-paced environment
- Applied effective time management techniques to meet tight deadlines
- Volunteered at local community organizations, providing assistance with day-to-day operations
- Skilled at working independently and collaboratively in a team environment
- Passionate about learning and committed to continual improvement
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Strengthened communication skills through regular interactions with others
Senior District Manager
Supercuts
Philadelphia, PA
09.2008 - 06.2022
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Built positive and productive relationships with store and field leadership.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Modeled best practices for sales and customer service.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Generated financial and operational reports to assist management with business strategy.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Supervise 16 locations to enforce high-quality standards of operation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Coordinated with other district managers to actualize performance improvement strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established territory boundaries and distribution routes to maximize service quality.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Held meetings with director to identify techniques to overcome sales obstacles
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Optimized team performance with newly implemented sales and merchandising procedures
- Optimized in-store merchandising and monitored inventory availability to increase sales
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Built positive and productive relationships with store and field leadership
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Defined clear targets and objectives and communicated to other team members
- Exceeded sales targets with well-developed sales strategy and empowering team coaching
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Modeled best practices for sales and customer service
- Generated financial and operational reports to assist management with business strategy
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Coach Department Supervisor
Krapfs Coaches
West Chester, PA
07.1991 - 03.2008
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Created employee schedules to align coverage with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 72 employees, delegated tasks and held each employee accountable for completing assignments.
- Built and designed large displays weekly to promote specific products.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Handled cash register, returns and refunds.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Examined logs to verify completeness and accuracy of documentation.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
Education
No Degree - Business Classes
Southern New Hampshire University
Hooksett, NH07.2017
High School Diploma -
West Chester East High School
West Chester, PA06.1986
Licences - Cosmetology Education
Central Chester Vocational And Technical College
Coatesville, PA06.1986
Skills
- Staff Management
- Microsoft Access
- Medical Condition Coding Software
- Workflow Planning
- High-Pressure Environments
- Multi-Unit Operations Management
- Business Management Principles
- Manage Contracts
- Project Development
- Process Improvement Strategies
- Microsoft Outlook
- Systems Implementations
- Strategic Partnership
- Corporate Social Responsibility
- Financial Statements
- Contract Development
- Customer Service
- Policy and Procedure Implementation
- Sales Activities
- Employment Law
- Order Supplies
- Financial Forecasting
- Market Growth
- Google Docs
- Project Management
- Contract Review and Recommendations
- Manage Budgets
- Financial Management
- Staff Training
- Management
- Citrix
Timeline
Extended Coverage Operations Manager
Venture Logistics Inc
07.2022 - Current
Senior District Manager
Supercuts
09.2008 - 06.2022
Coach Department Supervisor
Krapfs Coaches
07.1991 - 03.2008
No Degree - Business Classes
Southern New Hampshire University
High School Diploma -
West Chester East High School
Licences - Cosmetology Education
Central Chester Vocational And Technical College