Wendy Stefan
Lorain,OH
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
20
20
years of professional experience
Work History
Associate Nurse Manager ICU
Mercy Regional Medical Center
03.2020 - Current
- Directly supervised and evaluated the provision of patient care by other personnel assigned to the unit
- Utilized the opportunities to teach and mentor other nursing and ancillary personnel
- Role modeled pro-active problem solving by collaborating with staff to ensure effective resolution of identified issues
- Advocated for patients and staff to provide for safe delivery of care and/or a safe environment of care
- Responsible for maintaining/improving/implementing plans for patient satisfaction scores
- Participated in quality improvement initiatives aimed at enhancing the overall patient experience and streamlining internal processes.
ICU RN
Mercy Regional Medical Center
07.2017 - 03.2020
- Serve as staff nurse on a 16-24 bed critical care unit that cares for patients with respiratory failure, surgical, medical, and cardiac conditions, and other acute/chronic illnesses
- Monitor, assess, implement, and carry out care plans, and educate patient and families to promote patient health.
ICU RN
Cleveland Clinic Avon Hospital
08.2016 - 10.2017
- Serve as staff nurse on a 12-bed critical care unit that cares for patients with respiratory failure, surgical, medical, and cardiac conditions, and other acute/chronic illnesses
- Monitor, assess, implement, and carry out care plans, and educate patient and families to promote patient health
- Successful completion of the Vascular Access Resource Nurse Class.
RN Specialty care transplant
Cleveland Clinic Main Campus
08.2014 - 08.2016
- Serve as charge and staff nurse on a 34-bed unit that cares for pre/post abdominal (small bowel, liver, pancreas, kidney, and uterine) solid organ transplant patients
- Monitor, assess, implement, and carry out care plans, and educate patient and families to promote patient health
- Completion of the Skin Care Resource Nurse course.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
RN
Ellis Medicine
07.2012 - 06.2014
- Serve as staff nurse on a 36-bed critical care unit that cares for patients with respiratory failure, surgical, medical, cardiac, drug overdose, and other acute/chronic illnesses
- Monitor, assess, implement, and carry out care plans, and educate patient and families to promote patient health
- Successful completion of the Capital Region Critical Care Consortium.
Lead Customer Service and Sales Representative
Time Warner Cable
03.2004 - 06.2012
- Possess the knowledge and skills to perform all functions of a Customer Care Representative at an advanced level
- Provide support to employees and resolve escalated calls and problems brought forth by agents, supervisors, and other department personnel
- Field calls to answer/train all agents
- Field calls escalated to a supervisor level
- Handle complex customer problems with professionalism
- Maintain professional communication with coworkers and interdepartmental staff
- Manage regional satellite call and payment center.
Education
Associate degree of Nursing -
Ellis (Belanger) school of nursing
05.2012
Bachelor of Science of Anthropology -
College of Charleston
05.2001
Skills
- Registered Nurse in the State of OH, License number 403493
- Advanced Cardiac Life Support (ACLS) certification
- Basic Life Support (BLS) certification
- NIHSS
- TCAR
- Clinical Leadership
Timeline
Associate Nurse Manager ICU
Mercy Regional Medical Center
03.2020 - Current
ICU RN
Mercy Regional Medical Center
07.2017 - 03.2020
ICU RN
Cleveland Clinic Avon Hospital
08.2016 - 10.2017
RN Specialty care transplant
Cleveland Clinic Main Campus
08.2014 - 08.2016
RN
Ellis Medicine
07.2012 - 06.2014
Lead Customer Service and Sales Representative
Time Warner Cable
03.2004 - 06.2012
Associate degree of Nursing -
Ellis (Belanger) school of nursing
Bachelor of Science of Anthropology -
College of Charleston
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