Wendy Stilson
Eagle Mountain,UT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Nineteen years of experience in program management and supervisory positions. Business operation in a non-profit environment. 16 years experience working with individuals experiencing homelessness.
Experience in data base collection and auditing on Apricot, EmpowerDB, and UHMIS.
Overview
20
20
years of professional experience
Work History
Director of Shelter Operations, Sexual Assault Counselor
South Valley Services, Friends of Switchpoint, Pathways Domestic Violence Shelter
01.2022 - Current
- Develops and maintains the 24-7 staffing schedule; ensures all shifts are adequately staffed within budget guidelines and with respect to safety and priorities of those residing at the Shelter
- Assists in maintaining an Activities Calendar; communicating updates for onsite services and activities with staff and residents; monitors flow of ancillary services that are performed on site to ensure an environment that is survivor-recovery focused
- Ensure effective Crisis Line services; maintains open communication and follow through with documentation as necessary for Crisis Line operation
- Maintains the physical integrity and safety of the Shelter; arranges for upkeep and repairs as needed; Schedules regular fire and safety reviews and maintains documentation
- Works to ensure all operations and programs are in compliance with all regulatory requirements, all funding guidelines, and best practices related to Trauma-Informed Responses and Approaches
- Manages routine and periodic data and required documentation; Maintains the confidential integrity of files; Utilizes Apricot, EmpowerDB and UHMIS database to ensure accurate census and daily record of entry, exit, and continuing stay for residents of the Shelter; Compiles data as necessary and as directed to meet agency reporting requirements
- Participates with the Local Homeless Council to represent issues related to domestic and sexual violence and risk of homelessness; participates on Tooele Coordinated Entry, TIPP, and other internal or external committees as assigned.
- Monitor budget and utilized operational resources.
- Establish and monitor quality assurance standards to achieve operational excellence.
- Defined, implemented, and revised operational policies and guidelines.
- Assists in recruiting, hiring and training of team members.
- Provides on-site orientation and training of new staff, oversees the orientation period and assignment of mentor staff to ensure adequate knowledge of Shelter operations
- Achieve team goals through formalized training plans, coaching, and performance management.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Executive Director
PATHWAYS WHOLENESS CENTER
04.2019 - 01.2021
- Managed day to day operations of all phases of social detox, residential and day treatment programming.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Worked to ensure all operations and programs were in compliance with all regulatory requirements, all insurance guidelines, and best practices..
- Audit electronic health records to ensure compliance
- Maintained appropriate insurance coverage and Workman’s Compensation, complete audits and reports and provide information to outside entities as needed.
- Maintained compliance for DHHS Licensing, business license, and Joint Commission.
- Maintained the physical integrity and safety of the facility; arranged for upkeep and repairs as needed;scheduled regular fire and safety reviews and maintained documentation
- Assists in recruiting, hiring and training of team members.
- Developed and maintains the 24-7 staffing schedule; ensures all shifts are adequately staffed within budget guidelines and with respect to safety and priorities of those residing at the facility.
- Provides on-site orientation and training of new staff, oversees the orientation period and assignment of mentor staff to ensure adequate knowledge of Shelter operations
- Achieve team goals through formalized training plans, coaching, and performance management.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided crisis intervention and risk assessments.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Counselor and Compliance Officer
COLD CREEK BEHAVIORAL HEALTH
02.2018 - 11.2018
- Ensured compliance with Department of Human Services Licensing, and Joint Commission
- Performed administrative duties and responsibilities including updating and implementing policies and procedures, new hire orientation, ongoing monthly training and maintaining staff training logs
- Assisted with intakes and assessments, counseling, education groups and weekly staffing
- Assisted clients with referrals and with transition to lower level of care, attended court when needed, and offered crisis management, support, and mediation.
Executive Administrative Director
RENAISSANCE RANCH
10.2015 - 02.2018
- Managed day to day operations of all phases of social detox, residential and day treatment programming.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Worked to ensure all operations and programs were in compliance with all regulatory requirements, all insurance guidelines, and best practices..
- Audit electronic health records to ensure compliance
- Maintained appropriate insurance coverage and Workman’s Compensation, complete audits and reports and provide information to outside entities as needed.
- Maintained compliance for DHHS Licensing, business license, and Joint Commission.
- Assists in recruiting, hiring and training of team members.
- Provides on-site orientation and training of new staff, oversees the orientation period and assignment of mentor staff to ensure adequate knowledge of Shelter operations
- Achieve team goals through formalized training plans, coaching, and performance management.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided crisis intervention and risk assessments.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Director of Treatment Services
CATHOLIC COMMUNITY SERVICES
01.2004 - 01.2015
- Managed day to day operations of a 40 bed residential treatment program.
- Worked to ensure all operations and programs were in compliance with all regulatory requirements, all insurance guidelines, and best practices..
- Audit electronic health records to ensure compliance.
- Documented and maintained records in UHMIS.
- Participated in Homeless Council Meetings.
- Maintained compliance for DHHS Licensing, business licensing and VA, and Salt Lake County funding.
- Maintained the physical integrity and safety of the facility; arranged for upkeep and repairs as needed;scheduled regular fire and safety reviews and maintained documentation
- Assisted in recruiting, hiring and training of team members.
- Developed and maintains the 24-7 staffing schedule; ensures all shifts are adequately staffed within budget guidelines and with respect to safety and priorities of those residing at the facility.
- Provides on-site orientation and training of new staff, oversees the orientation period and assignment of mentor staff to ensure adequate knowledge of Shelter operations
- Achieve team goals through formalized training plans, coaching, and performance management.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided crisis intervention and risk assessments.
- Partnered with, social workers, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Program Manager
- Provided direction to substance abuse counselors and case managers, provided direction to the assigned treatment program, and provided substance abuse treatment services to clients admitted to the assigned program
- Supervised treatment staff regarding their assigned duties as outlined in job descriptions, provided weekly reviews of case files to ensure contract compliance with developing treatment plans, treatment plan updates, progress notes, and continuing care stays
- Position included case manager, intakes, orientation, treatment planning, counseling, crisis intervention, consultation, referrals, record keeping, education and life skill groups, and co-facilitating a process group
- Facilitation of and screening for drug testing
- Resident Care Advocate
- Monitored daily activities of women in recovery and transition in a residential treatment facility
- Offered support, encouragement, and mentoring as they learned to become self-sufficient and regain power in their lives
- Also provided crisis management to the clients and performed drug testing.
Education
LSUDC Licensure Program -
University of Utah
2006
Skills
- Budgeting and Resource Management
- Time Management
- Critical Thinking
- Staff Performance Assessments
- Developing Community Relationships
- Facility Management
- Admissions Intake
- Verbal and Written Communication
Timeline
Director of Shelter Operations, Sexual Assault Counselor
South Valley Services, Friends of Switchpoint, Pathways Domestic Violence Shelter
01.2022 - Current
Executive Director
PATHWAYS WHOLENESS CENTER
04.2019 - 01.2021
Counselor and Compliance Officer
COLD CREEK BEHAVIORAL HEALTH
02.2018 - 11.2018
Executive Administrative Director
RENAISSANCE RANCH
10.2015 - 02.2018
Director of Treatment Services
CATHOLIC COMMUNITY SERVICES
01.2004 - 01.2015
Program Manager
LSUDC Licensure Program -
University of Utah
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