Wendy Stixrud
Shingle Springs,CA
Summary
IT Manager serving the automotive industry for the last nine years, with a focus on developing relationships with the OEMs, railroads, and third party vendors. Ability to learn new technologies and programs quickly allowing for faster response to client needs. Strengths include: Great communication skills, able to communicate with professionalism, organized, and reliable, able to work well under pressure. Skills include collaborating with other departments, able to take a vision and turn it into practice.
Overview
20
20
years of professional experience
Work History
IT Manager
Sierra Mountain Express
01.2015 - Current
- Created and implemented Sierra Mountain Express’ Dispatch System that integrated into the financial system, GreatPlains.
- Developed a yard inventory system that is used to scan VINs in the yard, compare it to the inventory in dispatch, and show the differences between what was scanned and what was released to us. This allows the users to see quickly if a VIN is in the wrong bay location or if it is not in the system at all.
- Created a repository for company asset tracking
- Designed and launched a new website where drivers can apply for opportunities
- Developed document scanning procedure, had all documents for accounting tagged and stored electronically for referencing
- Able to successfully train and communicate with the staff in China. Train them on several modules within the dispatch system so that they can continue to process claims.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems. Created and developed an accounting module for settlements that is tied into the dispatch system, this software pulls all the pay data for drivers. It also allows for the upload of deductions such as fuel, tires, registration, etc.
- Streamlined processes through the automation of routine accounting tasks, increasing team productivity and reducing manual effort. This was accomplished by replacing the outdated accounts receivable interface, this reduced the accounting staff's time to process invoicing and payments while also reducing the amount of time China spent on accounting tasks.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings. Did this by implementing the tracking of trucks and trailer maintenance through dispatch, this tracks inspection and insurance information, if one is due and not updated, it turns off the ability to get and deliver loads.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices. Worked closely with several of our OEMs and railroads, and collaborated on various projects to improve workflow. One example is BNSF and QR code scanning at the gate, we designed a way to include all load information including VINs, truck ID, driver information, and load ID to be scanned using a QR code in EPOD to get out of the gate.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Played a key role in ongoing network design, reevaluation, and optimization to keep pace with company growth.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Communicated regularly with customers concerning data exchange and technology integration.
Application and Production Support Lead
CustomerLink Systems
01.2012 - 01.2015
- Created and implemented an inventory tracking system for company-wide assets, created a database, managed and assigned hardware and software
- Maintained and updated websites and landing pages
- Trained new employees on processes and applications related to their position
- Educated clients on social media marketing practices
- Liaison between account management and developers, escalate issues/defects to the Development team, was able to communicate between the two departments with ease
- Identified inefficiencies and opportunities for automation and improvement for the production areas and in process/application related to supporting onboarding customers
- Generate and distribute monthly management reports
- Tier 2 application support for all production products and services
- Reviewed and evaluated user/customer requests and recommended appropriate system enhancements and work around solutions
- Created custom reports for various departments, performed data analysis and tasks
- Assisted customers with hardware/software issues, extract and process customer data
- Managed projects involving deployment and implementation of new production deliverables and processes.
- Managed escalated cases to ensure timely resolution, maintaining strong relationships with clients.
Network Administrator
Maximus, Inc. – ERP Division
01.2009 - 01.2011
- Maintain and assist with the configuration of Cisco routers and switches
- Support 120 ERP PeopleSoft Consultants and Developers, 100 of which were remote
- Support Lotus Notes clients
- Maintained backups and restore jobs using NetBackup on AIX and Windows in a Master/Media server environment
- SQL maintenance – backups, shrinking, simple queries, DB user administration, establishing ODBC connections
- Maintained 30 physical servers and 21 production virtual machines running mainly Windows 2000/2003/2008, RedHat, and AIX
- Created a Citrix Web Interface to access formerly publicly exposed Citrix servers
- Installed and maintained a Citrix Presentation Server 4.5 farm
- Regularly provided quotes for new implementations or upgrades to new and existing environments
- Maintain and repaired laptops for 120 users with various software requirements for different projects.
- Improved network efficiency by implementing and managing system updates and patches.
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
Database Support Specialist
El Dorado Irrigation District
01.2007 - 01.2009
- Installed software and training on Hansen Database and Crystal Reports
- Implemented auto shop work projects through Hansen resulting in creation of current work flow procedures
- Extracted data from Hansen via Crystal Reports for financial data including labor, repair costs, and vehicle maintenance
- Create and distribute presentations and reports
- Established LIMS reporting through Crystal Reports to state and local agencies following internal reporting requirements
- Implemented Crystal Reports Server 2008 – Served as Project Coordinator, designed and implemented the structure District wide for accessing reports via Great Plains, Hansen, and LIMs
- Implemented technical side of water temperature probes at various lakes for water distribution
- Involved calibrating probes and pulling readings when pulled from various water tanks and lakes
- Diagnosed operating system and database software problems
- Reviewed operator event log; monitored, researched, and responded to outstanding system operator messages; reviewed history logs and records
- Investigated and resolved error messages and unusual system conditions, events, or suspicious login activity
- Analyzed and documented user needs to automate current processing
- Generated reports and improved existing workflow for Auto Shop, Hansen, LIMS, Water and Wastewater Departments
- Maintained accuracy, integrity, and security of databases
- Assisted system end users in resolving system login/ processing/ printing problems
- Answered questions, explained how system works, instructed users on proper usage
- Created codes and descriptions used to differentiate asset types and other qualifying factors for search and reporting purposes
- Developed and implemented Standard Operating Procedures and training manuals
- Audited data entry from end users
- Installed and tested software upgrades and temporary program fixes
- Communicated with technical computer application support vendor (Hansen for maintenance and LIMS for Laboratory) on software upgrades, program modifications, program or specification problems.
Network Support Technician
El Dorado Irrigation District
01.2004 - 01.2007
- Implemented and maintained the help desk database and reports via BMC Software
- Installed various software packages throughout the District
- Managed District assets – desktop computers, laptops, printers, servers, routers, and switches
- Accounted for software, responsible for licensing of all District software
- Programmed desktop phones, cell phones, deployed IPads, setup new hire training on computers, phones, cell and pdas
- Coordinated work flow to ensure effective overall operations at the IT Help Desk
- Consulted with system users on specific project requirements, designating priority and scheduling project
- Facilitated flow of information throughout the I.T
- Department by attending regularly scheduled departmental meetings
- Implemented an adequate inventory system for all IT related components and updated when required
- Main point of contact for all IT related vendors with regard to specific software, hardware or phone problems
- Rolled out and managed the use of all telecommunications equipment including cell phones, pagers, pdas, and desk phones
- Developed new standard operating procedures for imaging computers, tracking inventory, and order procurement.
Education
CompTIA And Microsoft Certifications MCSE - Information Technology
TechSkills
Sacramento, CA01.2010
Skills
- Quality Assurance
- Documentation and Reporting
- Application Support
- Technical Troubleshooting
- Documentation Management
- Technical Leadership
- Data Analysis
- Project Management
- Project Leadership
- Product Development
References
Available upon request.
Timeline
IT Manager
Sierra Mountain Express
01.2015 - Current
Application and Production Support Lead
CustomerLink Systems
01.2012 - 01.2015
Network Administrator
Maximus, Inc. – ERP Division
01.2009 - 01.2011
Database Support Specialist
El Dorado Irrigation District
01.2007 - 01.2009
Network Support Technician
El Dorado Irrigation District
01.2004 - 01.2007
CompTIA And Microsoft Certifications MCSE - Information Technology
TechSkills
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