Summary
Overview
Work History
Education
Skills
Training And Development
References
Timeline
Generic

Wendy Sykes

Mesquite,NV

Summary

Accomplished Owner with significant background in business operations. Gainfully oversees marketing and business development, bookkeeping and accounting and customer service. Builds and develops personnel through mentoring and on-the-job training. Dependable business owner, skillful in handling animals up to 100 pounds. Demonstrated history of building strong client relationships and bonds with pets. Maintains order when caring for multiple animals with diverse temperaments. Well-versed in animal grooming and care.

Overview

20
20
years of professional experience

Work History

Owne

Wendy's dog grooming
01.2004 - Current
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring stress-free experience for both animals and their owners.
  • Maintained clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring appropriate and safe approach.
  • Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
  • Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
  • Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
  • Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
  • Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
  • Increased client retention through effective communication and understanding of pet owner preferences.
  • Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
  • Initiated promotional events within the community, increasing brand visibility and attracting new customers.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Assisted with development of animal behavior modification plans.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Followed pet care instructions for dietary needs and medication regimens.

Building Permit Technician

Teton County Idaho
01.2023 - 10.2023
  • Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
  • Developed strong relationships with contractors, architects, engineers, property owners ensuring smooth workflows throughout permit process.
  • Participated in training sessions to stay current on industry trends, best practices, and changes in code requirements.
  • Collaborated with other departments to address complex permit scenarios, ensuring compliance with all relevant regulations.
  • Ensured accurate permit issuance by thoroughly reviewing applications and identifying any missing or incomplete information.
  • Managed electronic databases of permit applications, tracking their progress through building permit approval process and maintaining accurate records for future reference.
  • Maintained organized filing systems for both physical and electronic permit records, ensuring easy access to information when needed.
  • Reduced permit approval times by implementing more efficient review process, resulting in faster project start dates.
  • Provided exceptional customer service by assisting applicants in navigating building permit process, answering questions, and offering solutions to potential issues.
  • Maintained up-to-date knowledge of local codes and regulations to provide accurate guidance to applicants and colleagues.
  • Facilitated cross-departmental communication regarding common issues encountered during plan reviews or inspections, promoting a collaborative problem-solving approach.
  • Actively participated in team meetings, sharing insights and expertise to support colleagues in their work and improve overall department performance.
  • Assisted building department in preparing inspection reports, coordinating scheduling, and providing accurate documentation for each project.
  • Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
  • Performed routine data entry or document management.
  • Improved permit processing efficiency by streamlining application procedures and documentation requirements.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Updated operational records or licensing information using computer terminals.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.

Key Manager

Five & Dime General Store
05.2020 - 11.2022
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Spearheaded marketing efforts that increased brand awareness among target demographics leading to higher sales figures.
  • Facilitated regular performance evaluations for staff members, providing constructive feedback on areas of strength or weakness as well as opportunities for growth.
  • Evaluated business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.
  • Implemented quality control measures that ensured consistent delivery of products/services meeting customer expectations.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Streamlined office operations for improved workflow and productivity, reducing wasted time and resources.
  • Increased customer satisfaction by implementing efficient inventory management strategies.
  • Built strong relationships with external partners such as vendors or clients contributing positively to overall business growth.
  • Established new partnerships with suppliers, negotiating competitive rates for goods and services used within the organization.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Trained newly hired sales team in upselling techniques.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Team Lead

RMSI Retail Merchandising Solutions Inc
05.2017 - 09.2021
  • Trained approximately 25 new team members by relaying information on company procedures and safety requirements.
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as role model for my team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for my team which helped in tracking progress towards set targets effectively.
  • Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
  • Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
  • Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Associate of Arts - Dog Obedience Instructor/Business

Penn Foster College
Online
09.2007

Skills

  • Relationship Building
  • Customer Service
  • Appointment Scheduling
  • Reliability and punctuality
  • Continuous Learning Attitude
  • Professionalism and Ethics
  • Verbal and written communication
  • Attention to Detail
  • Customer Communication
  • Dependable and Responsible
  • Problem-Solving
  • Information Collection and Recording
  • Supply Maintenance
  • Materials Ordering
  • Inventory Management

Training And Development

Dog Obedience Instructor/Business

References

  • Available upon interview request.

Timeline

Building Permit Technician

Teton County Idaho
01.2023 - 10.2023

Key Manager

Five & Dime General Store
05.2020 - 11.2022

Team Lead

RMSI Retail Merchandising Solutions Inc
05.2017 - 09.2021

Owne

Wendy's dog grooming
01.2004 - Current

Associate of Arts - Dog Obedience Instructor/Business

Penn Foster College

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Wendy Sykes