Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Languages
Willing To Relocate
Timeline
Generic

Wendy Tackett Hancock

Johnson City,TN

Summary

Detail-oriented Certified Nursing Assistant with 6 years of experience in patient care within healthcare settings. Proficient in monitoring vital signs, administering medications, and maintaining accurate documentation as a Non Medical Assistant helping at a Medical office & Helping with integrated pain management Demonstrated leadership as a supervisor, conducting nutritional assessments and developing personalized meal plans. Committed to ensuring patient safety and comfort while collaborating with Healthcare teams to enhance care quality. Seeking to leverage Healthhcare expertise i. Legal office environment and receptionist . Vice-President for ASSHBEA Horse Association. Also have experience in Restorative Nursing Tech. As well as Secretary for The Pike County Attorneys office for 6 years in KY. Car Salesman for Mare Creek Auto Sales and clerk for over 20 years . Also I have 29 years in cleaning and maintaining reservations ans contracts, pay and special.sales in Blessed Cleaning and properties in Sevierville Tn . I delegated paperwork opened and closed stores on days they needed me ai would clean to.the upmost best of my ability for them most the time.thwy would.heqr me singing while ai was cleaning and was ever so sweet and kind to me . I will never forget that . I loved being a cleaning severicer. we clean and we maintained cabins, houses and hotels and bed ,,& Breakfastest in Gatlinburg TN.

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Resourceful Front Office Assistant known for unparalleled productivity and efficient task completion. Possess specialized skills in customer service, appointment scheduling, and office technology management. Excel in communication, time management, and adaptability, ensuring seamless front desk operations and positive client interactions.

Reliable Front Office Assistant with relevant experience in managing administrative tasks including handling phone calls, scheduling appointments, and providing exceptional customer service. Strengths include effective communication skills, multitasking abilities, problem-solving capabilities, and proficiency in using office software such as Microsoft Suite. Proven track record of improving office efficiency by organizing processes and streamlining workflows.

Ambitious academic discipline student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies, and new perspectives to leadership personnel. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office Suite.

Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.

Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.

Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.

Compassionate professional accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care.

Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

33
33
years of professional experience
1
1
Certification

Work History

CNA - Certified Nursing Assistant

Princeton CNA
Johnson City, TN
02.2025 - 05.2025
  • Provided direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing
  • Monitored vital signs and reported any changes or abnormalities to the nursing staff
  • Assisted in transferring patients from beds to wheelchairs or other mobility devices
  • Administered medications under the supervision of a registered nurse or licensed practical nurse
  • Maintained accurate documentation of patient care activities and observations
  • Collaborated with healthcare team members to develop and implement individualized care plans for patients
  • Ensured a clean and safe environment for patients by maintaining cleanliness in patient rooms and common areas
  • Assisted with feeding patients who required assistance or had special dietary needs

Restorative Nursing Technician

Broad River Rehabilitation
Johnson City, TN
09.2024 - 03.2025
  • Provided compassionate care and support to patients in need of restorative services
  • Assisted with activities of daily living, including bathing, dressing, and grooming
  • Implemented personalized exercise programs for patients to improve strength, mobility, and overall functionality
  • Monitored vital signs and reported any changes or concerns to the nursing staff
  • Collaborated with healthcare professionals to develop individualized care plans for each patient
  • Administered medications as prescribed by healthcare providers and ensured proper documentation
  • Assisted in the transfer and positioning of patients using safe lifting techniques
  • Maintained a clean and organized environment for optimal patient comfort and safety

Certified Nursing Assistant & Non-Medical Assistant

Ballad Health Franklin Woods
Johnson City, TN
10.2020 - 08.2024
  • Provided direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing
  • Monitored vital signs and reported any changes or abnormalities to the nursing staff
  • Assisted in transferring patients from beds to wheelchairs or other mobility devices
  • Maintained accurate documentation of patient care activities and observations
  • Administered medications under the supervision of a registered nurse or licensed practical nurse
  • Collaborated with healthcare team members to develop and implement individualized care plans for patients
  • Ensured a clean and safe environment for patients by maintaining cleanliness in patient rooms and common areas
  • Assisted with feeding patients who required assistance or had special dietary needs
  • Provided emotional support to patients and their families during difficult times
  • Responded promptly to call lights and requests for assistance from patients
  • Assisted nurses in performing medical procedures such as wound dressings or catheterizations
  • Followed infection control protocols to prevent the spread of diseases within the healthcare facility
  • Escorted patients to various appointments within the facility, such as radiology or physical therapy sessions
  • Provided compassionate and patient-centered care to XX+ patients daily, assisting with activities of daily living (ADLs) and ensuring their comfort and well-being
  • Maintained accurate patient records and documented vital signs, medications administered, and any changes in patient conditions, ensuring thorough and organized record-keeping
  • Assisted nursing staff with patient assessments and care planning, contributing to effective care coordination
  • Administered medications and treatments as directed, following strict protocols and maintaining patient safety
  • Demonstrated expertise in infection control procedures, including proper hand hygiene and personal protective equipment (PPE) usage, reducing the risk of healthcare-associated infections
  • Collaborated effectively with interdisciplinary healthcare teams, including nurses, physicians, and therapists, to ensure comprehensive patient care
  • Provided emotional support and comfort to patients and their families during challenging times, fostering a caring and empathetic environment
  • Assisted in the transfer and transport of patients, ensuring their safety and comfort during the process
  • Performed routine tasks, such as dressing changes, wound care, and catheter care, with precision and attention to detail
  • Ensured patient rooms and common areas were clean, organized, and stocked with necessary supplies
  • Assisted with the collection of specimens and conducted basic laboratory tests, contributing to accurate diagnostic procedures
  • Operated and maintained medical equipment, ensuring its proper functioning and safety
  • Managed patient appointments, schedules, and follow-up care, optimizing clinic efficiency
  • Provided education to patients and their families on disease management, medication instructions, and post-discharge care
  • Responded to medical emergencies quickly and efficiently, administering first aid and CPR as needed
  • Participated in ongoing training and professional development to stay current with healthcare regulations and best practices
  • Implemented infection prevention protocols, leading to a XX% decrease in hospital-acquired infections
  • Assisted in the successful rehabilitation of XX+ patients, helping them regain independence and mobility
  • Maintained a XX% patient satisfaction rating through excellent communication and quality care delivery
  • Collaborated in the implementation of electronic health record (EHR) systems, improving data accuracy and accessibility
  • Managed and prioritized multiple patient care tasks, ensuring all were completed in a timely and efficient manner
  • Assisted surgical team in preparing operating room for procedures, ensuring all necessary equipment and supplies were available
  • Prepared patients for surgery by cleaning and disinfecting incision sites
  • Set up sterile field with surgical instruments, drapes, and other equipment according to surgeon's preferences
  • Anticipated surgeon's needs during procedures by passing instruments and supplies in a timely manner
  • Maintained strict adherence to aseptic techniques throughout surgeries to prevent infections

Supervisor

Compass Group Ballad Health Dietary
Johnson City, TN
09.2018 - 08.2019
  • Conducted comprehensive nutritional assessments for patients, analyzing dietary habits and medical history to develop personalized meal plans
  • Educated patients on the importance of proper nutrition and provided guidance on making healthy food choices
  • Collaborated with healthcare professionals to develop and implement nutrition care plans for patients with specific medical conditions such as diabetes, heart disease, and gastrointestinal disorders
  • Monitored patient progress and made necessary adjustments to meal plans based on changes in health status or treatment goals
  • Provided individual counseling sessions to clients, offering support and guidance in achieving their nutritional goals
  • Developed educational materials such as handouts and presentations to enhance patient understanding of nutrition concepts

Car Sales Consultant & Clerk

MareCreek Auto Sales/ Big Blue Auto Mart
Pikeville, KY
03.1995 - 09.2013
  • Consistently exceeded monthly sales targets by XX% through effective prospecting, negotiation, and closing techniques
  • Built and maintained a strong client base through exceptional customer service and follow-up, resulting in a high rate of repeat business
  • Collaborated with the finance department to secure competitive financing options for customers, increasing overall sales volume
  • Conducted thorough product demonstrations to highlight key features and benefits, effectively addressing customer needs and objections
  • Negotiated favorable deals with suppliers to ensure competitive pricing on vehicle inventory, maximizing profit margins
  • Provided accurate and detailed information about vehicle specifications, pricing options, warranties, and after-sales services to assist customers in making informed purchasing decisions
  • Assisted customers with trade-in evaluations by conducting thorough appraisals of their vehicles' condition and market value
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and new vehicle models to provide expert advice to customers
  • Effectively managed the entire sales process from initial contact through delivery ensuring a seamless buying experience for customers
  • Utilized CRM software to track leads, manage customer interactions, schedule appointments, and maintain accurate records of sales activities
  • Participated in regular training programs provided by manufacturers to stay updated on new product releases and enhancements

Manager

Spring Branch Bed & Breakfast
Pikeville, KY
03.1997 - 09.2012
  • Oversaw all aspects of hotel operations, including front desk, housekeeping, food and beverage, sales and marketing, and maintenance
  • Managed a team of XX employees across multiple departments to ensure smooth daily operations and exceptional guest experiences
  • Implemented cost-saving measures that resulted in an annual savings of XX% on operational expenses
  • Led the renovation project for the hotel rooms, successfully completing it within budget and ahead of schedule
  • Established strong relationships with vendors and negotiated favorable contracts for supplies and services
  • Collaborated with the sales team to develop promotional packages and special offers to attract new customers
  • Conducted regular inspections of all areas of the hotel to ensure compliance with cleanliness standards and maintenance requirements
  • Developed standard operating procedures (SOPs) for each department to improve efficiency and consistency in service delivery
  • Monitored online reviews and responded promptly to guest feedback, addressing any concerns or issues raised by guests

Vice President of Operations

American Standardbred Saddlehorse Breeders & Exhibitors Association
Pikeville, KY
05.1998 - 08.2009
  • Trained and conditioned horses for various disciplines, including dressage, show jumping, and western riding
  • Developed personalized training programs tailored to each horse's individual needs and abilities
  • Implemented effective techniques to improve horses' performance in competitions and shows
  • Utilized positive reinforcement methods to establish trust and build strong relationships with horses
  • Assessed horses' behavior and temperament to identify areas of improvement and address any behavioral issues
  • Instructed riders on proper horsemanship skills, including correct posture, balance, and communication with the horse
  • Prepared horses for shows by grooming, tacking up, and ensuring they were in peak physical condition
  • Collaborated with veterinarians to monitor the health of the horses under training and provide necessary medical care
  • Managed daily stable operations such as feeding schedules, stall cleaning, turnout routines, and overall facility maintenance
  • Organized clinics and workshops for riders interested in improving their horsemanship skills
  • Evaluated potential new horses for purchase or lease based on conformation, movement quality, temperament, and suitability for specific disciplines
  • Maintained accurate records of training sessions, progress reports of each horse's development, veterinary treatments administered, and competition results achieved

Business Manager / Salon Owner

Paradise Sun & Styles
Pikeville, KY
01.1992 - 07.2008
  • Managed all aspects of salon operations, including staff management, customer service, and inventory control
  • Developed and implemented marketing strategies to attract new clients and increase salon visibility in the local community
  • Oversaw a team of XX stylists, providing guidance and support to ensure high-quality services were delivered to clients
  • Maintained a clean and organized salon environment, ensuring compliance with health and safety regulations
  • Implemented an efficient appointment scheduling system that reduced wait times by XX% and improved overall customer satisfaction
  • Collaborated with vendors to negotiate favorable pricing for salon supplies, resulting in cost savings of XX%
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing training opportunities

Legal Secretary

Pike County Attorneys Office
Pikeville, KY
03.1997 - 05.2005
  • Provided administrative support to attorneys by drafting and proofreading legal documents, including contracts, briefs, and pleadings
  • Managed attorney calendars, scheduling appointments, court dates, and meetings with clients
  • Maintained organized filing system for legal documents and correspondence to ensure easy retrieval of information
  • Prepared and filed legal forms with courts and government agencies in a timely manner
  • Conducted research on case law using online databases to assist attorneys in preparing for trials or hearings
  • Coordinated communication between attorneys, clients, opposing counsel, and court personnel
  • Scheduled depositions and interviews with witnesses as requested by attorneys
  • Managed billing process by tracking time spent on client matters and preparing invoices for review by attorneys
  • Maintained confidentiality of sensitive client information at all times while handling legal documents
  • Assisted in the preparation of settlement agreements or contracts under the guidance of an attorney
  • Reviewed incoming mail and emails to identify urgent matters requiring immediate attention from attorneys
  • Attended meetings with clients alongside an attorney to take notes on discussions or decisions made
  • Created spreadsheets or databases to track case-related information such as deadlines or document production status
  • Served as a point of contact for clients seeking updates on their cases' progress
  • Prepared expense reports detailing costs incurred during litigation processes

Education

Certified Nursing assistant -

BalladHealth
Johnson City, TN

Counseling -

Colorado Tech
Colorado Springs, CO

High school diploma -

Mullins High School / Shelby Valley High
Pikeville, KY

Skills

  • Sanitation
  • Collection management
  • State healthcare regulations
  • EMR systems
  • Computer operation
  • Managing patient records
  • Conducting sales calls
  • Working with people with developmental disabilities
  • Content creation
  • Front desk
  • Sub-acute care experience
  • Surgery
  • Experience with individuals with mental health conditions
  • Client interaction via phone calls
  • QuickBooks
  • Sales experience within healthcare
  • Collecting samples for laboratory testing
  • Call light response
  • Direct sales
  • Federal Housing Administration loans
  • LinkedIn
  • Experience with individuals with substance use disorders
  • Experience with children
  • Windows
  • Human resources
  • Legal drafting
  • PCA
  • Hair care assistance
  • Payroll
  • Business development
  • Computer literacy
  • Senior care
  • Telehealth experience
  • Home care
  • Sales reporting
  • Skilled nursing facility experience
  • Multichannel marketing
  • Salesforce
  • Crisis intervention
  • Patient service
  • Maintaining patient confidentiality
  • HIPAA
  • Health insurance
  • Financial transaction processing
  • Conflict management
  • Patient care
  • Working with people with disabilities
  • Dropbox
  • Productivity software
  • Electronic health records management
  • Proofreading
  • Memory care
  • Abuse and neglect policy adherence
  • Patient interaction
  • Clerical experience
  • Client services
  • Financial record maintenance
  • Management
  • Microsoft Excel
  • Medical office experience
  • Office management
  • Lead generation
  • Software troubleshooting
  • Customer service
  • Medical emergency response
  • Originating loans
  • Sales experience within hospitality industry
  • Personal grooming assistance
  • Phone communication
  • Outside sales
  • Mobility assistance
  • Teaching
  • Regulatory compliance
  • Behavioral health
  • Online advertising
  • Case management
  • Social media management
  • Client relationship development
  • Call center experience
  • Group home experience
  • Digital strategist experience
  • Resource identification in social services
  • Working with adult populations
  • Direct patient care
  • Financial concepts
  • Facebook
  • Patient charting
  • Paid advertising
  • Social work
  • Attention to detail
  • Financial services
  • Substance abuse
  • Accounting
  • Adult learning
  • Microsoft Word
  • Social media platforms
  • Housing case management
  • Problem-solving
  • Medicare
  • Hospitality
  • Patient safety
  • Grammar Experience
  • Change management
  • HIPAA compliance
  • Vital sign monitoring
  • Medication administration
  • Infection control
  • Electronic health records
  • Care plan development

Certification

  • CPR Certification
  • BLS Certification
  • CNA
  • State Tested Nursing Assistant
  • Driver's License
  • Certified Medical Assistant
  • RBT Certification
  • LPN
  • Certified Notary Public
  • First Aid Certification
  • Health Insurance License
  • Life & Health Insurance License
  • Certified Surgical Technologist
  • CNA, TN, 05/31/27

Awards

The Bee Award, 03/01/23, Every year an employee of Ballad Health's Nursing gets voted by Staff, Patients, Patients Families, Co-workers, Manager & Peers. This nominee works hard and goes above & beyond exceptional expectations for our patients and staff.

References

  • Tiffany Marzec, Ballad Health Software Office Assistant, 224-678-2391
  • Lakeesha, Princeton Adon & Head Wound Care Specialist, 423-330-4217
  • Amy Noelle Leonard, Co-worker CNA Abundant Christian Living, 423-737-4061
  • Teresa Lauffer, Ballad Health CNA, teresalauffer63@gmail.com

Languages

  • Bilingual
  • English

Willing To Relocate

  • Letcher County, KY
  • Pikeville, KY
  • Tri-Cities, TN

Timeline

CNA - Certified Nursing Assistant

Princeton CNA
02.2025 - 05.2025

Restorative Nursing Technician

Broad River Rehabilitation
09.2024 - 03.2025

Certified Nursing Assistant & Non-Medical Assistant

Ballad Health Franklin Woods
10.2020 - 08.2024

Supervisor

Compass Group Ballad Health Dietary
09.2018 - 08.2019

Vice President of Operations

American Standardbred Saddlehorse Breeders & Exhibitors Association
05.1998 - 08.2009

Manager

Spring Branch Bed & Breakfast
03.1997 - 09.2012

Legal Secretary

Pike County Attorneys Office
03.1997 - 05.2005

Car Sales Consultant & Clerk

MareCreek Auto Sales/ Big Blue Auto Mart
03.1995 - 09.2013

Business Manager / Salon Owner

Paradise Sun & Styles
01.1992 - 07.2008

Certified Nursing assistant -

BalladHealth

Counseling -

Colorado Tech

High school diploma -

Mullins High School / Shelby Valley High