Wendy Tarver
Jacksonville,FL
Summary
Dedicated Customer Service Advocate with strong problem-solving and technical troubleshooting skills. Proven ability to analyze customer feedback, enhancing service delivery and satisfaction.
Results-oriented Customer Service Advocate with over 20 years in the field. Known for effective communication and adaptability, contributing to streamlined processes and improved customer experiences through data analysis and cross-functional collaboration.
Overview
24
24
years of professional experience
Work History
Customer Service Advocate
Florida Blue
Jacksonville, FL
12.2001 - 07.2025
- Resolved customer inquiries through phone, email, and chat channels, ensuring high satisfaction levels.
- Educated clients on healthcare plan options, enhancing understanding of benefits and services.
- Collaborated with cross-functional teams to streamline processes for improved customer support efficiency.
- Analyzed customer feedback to identify trends and recommend service enhancements for better experiences.
Education
High School Diploma -
Seminole High School
Sanford, FLSkills
- Call center experience
- Data entry
- Administrative support
- Data collection
- Computer proficiency
- Complaint handling
- Technical troubleshooting
- Microsoft outlook
- Problem-solving
- Medical terminology
- Typing 40 wpm
- Member support
Timeline
Customer Service Advocate
Florida Blue
12.2001 - 07.2025
High School Diploma -
Seminole High School