Open To Work
Wendy Tate
Queen Creek,AZ
Work Preference
Summary
Dynamic Claims Support Associate at State Farm with a proven track record of enhancing operational efficiency and reducing response times. Skilled in documentation and customer support, I excel in problem resolution and teamwork, driving initiatives that streamline workflows and improve client experiences. Adaptable and detail-oriented, I thrive in fast-paced environments.
Support professional with track record of providing outstanding customer service and operational support. Recognized for effectively resolving customer issues and enhancing team collaboration. Reliable and adaptable, consistently meeting changing needs with focus on achieving results.
Overview
7
7
years of professional experience
Work History
Claims Support Associate
State Farm
08.2019 - 04.2024
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Reduced response times for client issues through effective prioritization and task management.
- Led initiatives to streamline workflow processes, increasing overall operational efficiency within the claims department.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
- Participated in cross-functional projects and initiatives, leveraging claims expertise to support company-wide objectives.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Reduced turnaround time on claim resolutions by optimizing workflows within the department.
- Managed high volume of claim files, prioritizing tasks for timely completion.
- Streamlined claims processing for increased efficiency and faster resolutions.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Collaborated with team members to streamline claim processing procedures, enhancing overall workflow effectiveness.
Warehouse Worker
Amazon
01.2017 - 01.2019
- Implemented process improvements that reduced picking errors and enhanced order fulfillment speed.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Coordinated sorting operations to enhance efficiency and reduce processing delays.
- Monitored quality control standards during sorting, ensuring accuracy in order fulfillment.
- Continuously sought opportunities for personal and professional growth by taking on additional responsibilities and seeking feedback from supervisors.
- Adhered to company policies and procedures while performing daily tasks, contributing to overall operational success.
- Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
- Consistently lifted materials weighing as much as 50 pounds.
- Implemented best practices for safety compliance, reducing workplace incidents.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Team Member
Target
09.2017 - 06.2018
- Maintained the cleanliness and organization of work areas, promoting a safe environment
- Supported inventory management by tracking stock levels and reporting discrepancies
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Delivered exceptional customer service by assisting with product selection and resolving inquiries.
- Maintained accurate inventory levels through regular stock checks and efficient restocking procedures.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout the sales floor.
- Used a cash register to tally purchases, collect payments, and execute fast and friendly check-out experiences.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers in locating products, enhancing the overall shopping experience.
- Collaborated with the team to maintain store standards and ensure a welcoming environment.
- Stocked merchandise and organized displays to optimize product visibility.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Some College (No Degree) - Business
University of Phoenix
Tempe, AZHigh School Diploma -
Holbrook High School
Holbrook, AZ05-1999
Skills
- Customer support
- Documentation skills
- Project assistance
- Project Support
- Relationship building
- Data entry
- Activity planning
- Issue resolution
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Teamwork skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Languages
English
Timeline
Claims Support Associate
State Farm
08.2019 - 04.2024
Team Member
Target
09.2017 - 06.2018
Warehouse Worker
Amazon
01.2017 - 01.2019
Some College (No Degree) - Business
University of Phoenix
High School Diploma -
Holbrook High School
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