Wendy Telfer
Greenwood,IN
Summary
Mixologist with a track record of enhancing customer satisfaction and loyalty at Columbia Club, adept in classic cocktail knowledge and efficient multitasking. Skilled in cultivating patience, empathy, and a commitment to professional service standards, contributing to a positive and dynamic team environment. Hardworking and passionate job seeker with strong organizational skills eager to secure a mixologist or server or both position's. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Mixologist
Dugout Bar & Grill
07.2020 - 10.2023
- Enhanced customer experience by creating visually appealing and innovative cocktails.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
- Assisted with inventorying beverage stock and bar supplies.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Ensured quality control by regularly monitoring and adjusting inventory levels for optimal freshness.
- Dealt with High level of Volume
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Received cash, made change and issued receipts.
- Input orders into system at point of sale and created guest checks.
Mixologist/Restaurant Bar Manager
Antelope Club
06.2015 - 10.2022
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Coordinated for events with members to design custom menus tailored specifically for private parties or special occasions.
- Stored supplies according to bar policies and health code requirements.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Counted money and entered daily sales into quick books.
- Closed out cash register and prepared cashier report at close of business.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
Head Mixologist
Columbia Club
08.2006 - 07.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
Education
High School Diploma -
Valley View High School
Ontario, CA06.2000
Skills
- Patience and Empathy
- Handling Difficult Customers
- Good Conversationalist
- Food and Beverage Service
- Team Management
- Professional Service Standards
- Efficient multitasking
- Cleanliness and sanitation
- Food Safety Training
- Training New Staff
- Classic Cocktail Knowledge
- Cash Handling Accuracy
- Adaptable to Trends
- Networking and relationship building
- Responsible Alcohol Service
- Customer Relationship Management
- Inventory Monitoring
- Beverage Preparation
- Upselling proficiency
- Promotional event planning
- Seasonal menu understanding
- Ordering and restocking
- Listening and understanding
- Wine Knowledge
Timeline
Mixologist
Dugout Bar & Grill
07.2020 - 10.2023
Mixologist/Restaurant Bar Manager
Antelope Club
06.2015 - 10.2022
Head Mixologist
Columbia Club
08.2006 - 07.2015
High School Diploma -
Valley View High School
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