Rudranauth Thackurdeen
Ocoee,FL
Summary
Experienced Restaurant and Bar Manager successful at overseeing high-volume, { $6 million} dollar restaurant and Bar. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management.
Overview
25
25
years of professional experience
Work History
General Manager
S & P Entertainment
Orlando, FL
02.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated employee training activities to ensure company policies and procedures compliance.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
- Conducted regular meetings with senior management team to review progress against established objectives.
Food and Beverage Operations Manager
Secrets Hideaway Resort and Spa
Kissimmee, FL
03.2022 - 02.2023
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Optimized profits by controlling food, beverage and labor costs daily.
- Updated computer systems with new pricing and daily food specials.
- Prepared daily orders and managed inventory with appropriate levels of product.
- Conducted and coordinated on-the-job training for associates to optimize performance.
- Resolved guest questions, concerns and problems and referred complex issues to management team.
- Developed and implemented business strategies to maximize food, beverage and merchandise sales.
- Adhered to federal, state and local sanitary, safety and health standards to minimize cross-contamination.
- Created schedules for bartenders and hosts and conducted host training on daily operations.
General Manager
T's kitcken
Orlando, FL
09.2020 - 03.2022
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Performed opening and closing procedures each day.
General Manager
Club XM inc.
Orlando , FL
06.2006 - 03.2020
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
General Manager
Club xm inc.
Orlando, FL
04.2003 - 06.2006
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Monitored cash intake to reduce discrepancies.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Monitored patron alcohol consumption to encourage safety.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Implemented special events to boost customer numbers and profits.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Increased profits by overseeing inventory and strategically increasing menu prices.
General Manager
Tropical Paradise restaurant & Bar
Orlando, FL
01.2000 - 04.2003
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Monitored cash intake to reduce discrepancies.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Restocked beer and liquor regularly and after special events.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Implemented special events to boost customer numbers and profits.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Poured wine, beer and cocktails for patrons.
Education
GED -
Automotive High School
Brooklyn, NY08.1991
Skills
- Marketing tactics
- Employee development
- Staff training and development
- Customer relations
- Cash flow optimization
- Promotional planning
- Sales expertise
- Vendor relations
- Diverse beverage knowledge
- People skills
- Sanitation
- Labor relations
- Hiring and staffing
- Booking corporate events
- Banquet setup
- Sound and Lighting knowledge
Timeline
General Manager
S & P Entertainment
02.2023 - Current
Food and Beverage Operations Manager
Secrets Hideaway Resort and Spa
03.2022 - 02.2023
General Manager
T's kitcken
09.2020 - 03.2022
General Manager
Club XM inc.
06.2006 - 03.2020
General Manager
Club xm inc.
04.2003 - 06.2006
General Manager
Tropical Paradise restaurant & Bar
01.2000 - 04.2003
GED -
Automotive High School
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