Summary
Overview
Work History
Education
Skills
Classes
Timeline
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Wendy Thomas

Wendy Thomas

Bay Saint Louis,MS

Summary

Goal-oriented Small Business Owner with understanding of small companies and self starter markets . In charge of creating and managing my business plan, developing marketing campaigns, and coming up with ways to keep the company competitive and profitable. Research and planning are essential skills for a business owner and I did it well.Entrepreneurial Small Business Owner with independent agency business experience. Committed to running smooth and profitable businesses with focus on customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Enthusiastic owner operator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of training . Motivated to learn, grow and excel in small business start up and operations.

Hardworking and passionate job seeker with strong organizational skills eager and ready to help team achieve company goals.

Overview

30
30
years of professional experience

Work History

Small Business Owner

High Volt Vapor
Sulphur , LA
07.2016 - 01.2023
  • Used business software packages to maintain files and administrative records.
  • Interacted well with other owner and customers to build connections and nurture relationships.
  • Worked directly with management,and customer department to brainstorm, discuss strategy and mitigate standard issues.
  • Trained new employees on proper protocols and customer service standards.
  • Devised processes to boost long-term business success and increase profit levels.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.

Dental Assistant

Dr Howard Ako
Honolulu, HI
10.1992 - 10.1994


  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Managed team of employees, overseeing hiring, training, and professional growth of employees
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared patient x-rays and images for dentist review.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Prepared patient X-rays and images for review by dentist.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Exposed, developed and mounted dental x-rays.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Monitored patient comfort and safety during dental procedures.

Education

Industrial Instrumentation

Sowela Technical Community College
Lake Charles, LA
08.2008

Skills

  • Decision Making
  • Recruitment and Hiring
  • Administrative Management
  • Advertising Campaign Development
  • Project Management
  • Office Supplies and Inventory
  • Operations Management
  • Training and Development
  • Technology Sales
  • Staff Hiring
  • Special Promotions Planning
  • Administering Social Media Accounts
  • Inventory Tracking and Management
  • Office Systems Management
  • Small Business Sales Transactions
  • Sales Promotion
  • Payroll Administration and Timekeeping
  • Supplier Monitoring
  • Business Marketing
  • Business Management and Development

Classes

  • Introduction to Instrumentation
  • Industrial Control Systems
  • Temperature & Analytical Measurements
  • Motor Controls
  • Advanced Motor Controls

Timeline

Small Business Owner

High Volt Vapor
07.2016 - 01.2023

Dental Assistant

Dr Howard Ako
10.1992 - 10.1994

Industrial Instrumentation

Sowela Technical Community College

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Wendy Thomas