Wendy Thomas
Mobile,AL
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Well-rounded small business owner offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with several years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen.
Looking for a remote data entry level position. New to data entry, qualities showcased are significant experience in managing large volumes of information. Possess strong organizational skills and ability to prioritize tasks effectively, ensuring timely project completion.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Stronger Together
Mobile, Alabama
11.2024 - Current
- Developed relationships with families of those receiving services to ensure continuity of care.
- Accompanied individuals on outings to promote independence and integration into the community.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided guidance and support to ensure safety of individuals served.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Transported clients to doctor's appointments and errands.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Delivery Driver
DoorDash
11.2023 - Current
- Assisted warehouse personnel in packing orders when necessary.
- Received daily delivery instructions and route assignments from dispatch.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Verified accuracy of items loaded onto truck against shipping documents.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Checked tires for proper inflation before leaving on each route.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Ensured accurate completion of all paperwork associated with deliveries.
- Monitored fuel level throughout shift and refueled when necessary.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Sales Facilitator
Ebay.com
Mobile, Alabama
01.2010 - Current
- Leveraged eBay tools such as Best Offer and Buy It Now to maximize profits.
- Maintained accurate records of all customer interactions in the CRM system.
- Researched popular items on eBay to determine optimal pricing strategy.
- Monitored inventory levels and updated stock availability on eBay.
- Provided technical support for buyers regarding usage of their purchased products.
- Created discounts and promotions aimed at increasing sales volume.
- Responded to customer complaints and disputes in a timely manner.
- Generated reports of daily transactions for accounting purposes.
- Analyzed competitor pricing models to stay ahead of the competition.
- Identified areas of improvement by analyzing feedback from customers.
- Negotiated with suppliers to obtain favorable terms for purchasing bulk quantities of merchandise.
- Sourced products from vendors at competitive prices for resale on eBay.
- Created detailed product listings with photographs, descriptions, and prices.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Composed images of products using video or still cameras, lighting equipment and editing software.
- Managed multiple projects simultaneously while maintaining quality standards.
Elderly Caregiver
Home Instead
Baton Rouge, Louisiana
08.2024 - 10.2024
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Administered medications according to physician instructions.
- Collaborated with interdisciplinary teams to ensure quality care delivery.
- Supported clients in making decisions that were consistent with their values and wishes.
- Monitored vital signs and reported changes to medical team.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Transported clients to doctor appointments or other necessary outings.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Provided emotional support during end-of-life transitions.
- Respected the privacy, dignity and confidentiality of each client served.
- Maintained accurate records of services provided for each client.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Communicated effectively with family members on progress of client's health condition.
- Developed strong relationships with clients based on trust and respect.
- Participated in continuing education courses to stay current on best practices for elder care.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Responded quickly in emergency situations in a calm manner.
- Provided companionship and emotional support to elderly clients.
- Assessed client's needs and developed individual care plans accordingly.
- Recognized emergencies and notified paramedics and family members.
- Helped clients with personal needs from exercise to bathing and personal grooming.
Hospice Caregiver
Heaven’s Harbor
Biloxi , MS
01.2024 - 05.2024
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Coordinated transportation services for clients when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Educated families about available resources for home health care services in the local community.
- Participated in interdisciplinary team meetings to discuss patient progress and make recommendations for changes in treatment or services.
- Encouraged family members to participate in the patient's care plan and provided emotional support during difficult times.
- Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Respected cultural diversity while providing hospice care services.
- Organized bereavement mailings for surviving family members after the death of a hospice patient.
- Collaborated with other healthcare professionals to ensure optimal quality of life for the patient.
- Maintained confidentiality of all medical records according to HIPAA regulations.
- Performed light housekeeping duties such as changing bed linens, vacuuming carpets, and cleaning bathrooms as needed by the patient or family member.
- Utilized therapeutic communication methods to establish trust and rapport with patients.
- Assisted with transferring patients from beds to wheelchairs or other mobility devices when necessary.
- Educated patient's family members on end-of-life care needs.
- Provided companionship, emotional support, and comfort to patients and families.
- Maintained accurate records of patient care activities including assessments, treatments, medications administered.
- Administered medications according to physician orders in a timely manner.
- Monitored vital signs and reported changes in condition to supervisor.
- Recognized signs of distress in patients and acted appropriately according to protocol.
- Supported families through the transition process following the death of a loved one.
- Provided emotional support for patients and their families during difficult times.
Business Owner
High Volt Vapor
Sulphur, Louisiana
07.2016 - 01.2023
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Investigated new technologies that could improve efficiency within the organization.
- Managed inventory levels to meet customer demand while minimizing costs.
- Negotiated contracts with vendors for supplies and services.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Conducted regular meetings with employees to review progress towards company goals.
- Scheduled maintenance activities for equipment used by the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Updated website content regularly according to current trends within target markets.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Ensured compliance with all local laws and regulations related to the business operations.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Oversaw daily operations of the business and provided guidance when needed.
- Resolved conflicts between employees or customers in a timely manner.
- Kept records for production, inventory, income, and expenses.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Dental Assistant
Dr Howard Ako
Honolulu, Hawaii
01.1992 - 11.1994
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Took digital X-rays of teeth using radiographic equipment.
- Educated patients on proper oral hygiene techniques and habits.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Conducted routine maintenance of equipment used in dentistry operations.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Maintained a neat, clean and organized environment throughout the office.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Ensured compliance with infection control policies and procedures.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Ordered supplies necessary for daily operations of the practice.
Education
Associate of Science - Industrial Instrumentation
Sowela Technical Community College
Lake Charles, LA05-2010
Skills
- ADL support
- Transportation
- Client documentation
- Nutrition support
- Patient assessments
- Charting and documentation
- Medication administration
- Behavior redirection
- Compassionate caregiving
- Life skills training
- Client transportation
- First aid and safety
- State regulations
- Positive reinforcement
- Disability awareness
- Empathy and patience
- Case documentation
- Patient management
- Client safety and first aid
- HIPAA compliance
- Housekeeping tasks
- Adaptability and flexibility
- Health and safety requirements
- Behavioral management
- Conflict resolution
- Transportation assistance
- Appointment scheduling
- Multitasking and organization
- Mobility assistance
- Medical records management
- Social skills development
- Client advocacy
- Crisis management
- Record keeping
- Care delivery
- Problem-solving
- Healthcare
- Active listening
- Compassionate client care
- Emotional intelligence
- Hygiene assistance
- First aid and CPR
- De-escalation techniques
- Personal care assistance
- Patient care
- Proficient computer skills
- Meticulous attention to detail
- Proofreading
- Professional and mature
- Collecting information
- Fast typing speed
- Order processing
- Business administration
- Customer Service-oriented
- Microsoft Excel
- Dental terminology
- Microsoft Word
- Strong problem solver
- Attention to detail
- Independent worker
- HIPPA knowledge
- CPR
- First Aide
- BLS/AED
- MAC 1
- PCA
- Defensive Driving Skills
Certification
- Defensive Driving Course at Fleet Safety Course
- Driving Professionally at NSC Fleet Essentials Online Training Program
- Vehicle dynamics at NSC Fleet Essentials Online Training Program
- Distracted Fleet Drivers at NSC Fleet Essentials Online Training Program
- Medication Assistance Certification at MAC 1
- CPR at Help at Home
- First Aid Course at Help at Home
- Introduction to Industrial Instrumentation at Sowela
- Generator and Transformer Operations 3 at Sowela
- Introduction to Motor Controls at Sowela
- Flow and Final Control Elements at Sowela
- Advanced Motor Controls at Sowela
- Pressure and Level Measurements at Sowela
- Industrial Control Systems at Sowela
- Introduction to Programmable Logic Controllers at Sowela
- Temperature & Analytical Measurement at Sowela
- Advanced Programmable Logic Controllers at Sowela
- AC Electrical Principles and Applications at Sowela
- DC Electrical Principles and Applications at Sowela
- BLS/AED at National Health & Safety Association
- PCA
Timeline
Direct Support Professional
Stronger Together
11.2024 - Current
Elderly Caregiver
Home Instead
08.2024 - 10.2024
Hospice Caregiver
Heaven’s Harbor
01.2024 - 05.2024
Delivery Driver
DoorDash
11.2023 - Current
Business Owner
High Volt Vapor
07.2016 - 01.2023
Sales Facilitator
Ebay.com
01.2010 - Current
Dental Assistant
Dr Howard Ako
01.1992 - 11.1994
Associate of Science - Industrial Instrumentation
Sowela Technical Community College
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