Wendy Thomas
Mobile,AL
Summary
Cultivated detail-oriented and analytical expertise as a business owner, leveraging an associate degree in industrial instrumentation to drive operational success.
Assisted customers in identifying needs and providing appropriate solutions. Utilized effective communication techniques to foster positive client relationships. Supported problem-solving efforts to enhance customer satisfaction and loyalty.
Assisted customers in selecting industry products to meet their needs. Supported negotiations to achieve favorable pricing for clients. Fostered long-term relationships with clients and vendors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Non-Medical Transportation Driver
CareCar
Mobile, AL
02.2023 - Current
- Oversaw scheduling logistics and route planning, ensuring meticulous attention to detail
- Transported patients safely and on time, maintaining a 100% on-time arrival record
- Coordinated appointments for clients with medical needs, optimizing routes to save 10–15% travel time
- Maintained accurate records for 100% of trips, ensuring compliance with billing and transportation regulations
- Performed pre-trip and post-trip vehicle inspections to ensure safety and adherence to transportation regulations
Delivery Driver
DooDash
01.2022 - Current
- Delivered packages efficiently, ensuring timely arrival at customer locations.
- Navigated routes using GPS technology to optimize delivery times.
- Communicated effectively with customers regarding delivery updates and issues.
Business Owner
High Volt Vapor
Mobile, AL
07.2016 - 01.2023
- Managed all operational processes for retail and online sales, including inventory tracking, shipments, and financial records.
- Maintained accurate records and documented workflows to improve efficiency and reliability.
- Solved operational problems independently, ensuring tasks were completed accurately and on time.
- Coordinated with vendors, tracked orders, and monitored workflow to maintain high quality standards.
Education
Associate Degree - Industrial Instrumentation
Sowela Technical Community College
Lake Charles, LA5 2010
Completed Coursework Toward Bachelor's -
McNeese State University
Lake Charles, LA5 1997
Skills
- Attention to Detail
- Workflow / Process Organization
- Task Documentation & Reporting
- Independent & Self-Motivated
- Problem Solving & Critical Thinking
- Time Management & Multitasking
- Remote Work Proficiency
- Basic Computer Skills(MSOffice, Google Workspace)
- HIPAA compliance
- Customer service
- Sales expertise
- Sales closing
- Product and service sales
- Negotiation tactics
- Upselling and cross selling
Certification
- CPR / First Aid / BLS / AED
- Defensive Driving / NSC Fleet Essentials
- Patient Care Aide / PCA
- HIPAA Compliance
- Medication Assistance Certificate(MAC1)
- Advanced Programmable Logic Controllers
- Temperature & Analytical Measurements
- Introduction to Programmable Logic Controllers
- Industrial Control Systems
- Pressure and Level Measurements
- Advanced Motor Controls
- Final Control Elements
- Introduction to Industrial Instrumentation
- DC Electrical Principles and Applications
- AC Electrical Principles and Applications
- Generator and Transformer Operations
- Industrial Instrumentation to Motor Controls
Timeline
Non-Medical Transportation Driver
CareCar
02.2023 - Current
Delivery Driver
DooDash
01.2022 - Current
Business Owner
High Volt Vapor
07.2016 - 01.2023
Associate Degree - Industrial Instrumentation
Sowela Technical Community College
Completed Coursework Toward Bachelor's -
McNeese State University