Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

WENDY THOMPSON

Summary

Dynamic professional with a proven track record at Novant Health Rowan Medical Center, excelling in patient advocacy and interdepartmental cooperation. Leveraged technical assistance and proactive problem-solving skills to enhance healthcare navigation and patient rights, significantly improving patient satisfaction. Demonstrates exceptional verbal communication and organizational abilities, driving results and fostering trust across teams.

Overview

41
41
years of professional experience

Work History

PATIENT ADVOCATE GUEST SERVICES

NOVANT HEALTH ROWAN MEDICAL CENTER
04.2010 - Current
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Monitored patient progress and provided emotional support.
  • Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
  • Entered details into computer systems and managed database of information.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
  • Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
  • Advocated for patient rights and access to support resources in healthcare settings.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Trained new staff on hospital processes and procedures.
  • Facilitated communication between patients and various departments and staff.

ASSISTANT TO THE SOCIAL WORK CASE MANAGERS

ROWAN REGIONAL MEDICAL CENTER
08.2005 - 04.2010
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
  • Elevated company reputation through meticulous attention to detail in all aspects of work output.

GENERAL LABOR

THOMPSON SCREEN PRINTS
08.1997 - 05.2005
  • Promoted teamwork through active collaboration with crew members on various aspects of project execution such as material handling, equipment operation, or general labor tasks when needed.
  • Supported warehouse operations by performing general labor tasks such as sweeping floors, cleaning equipment, and organizing storage areas.
  • Increased overall job site efficiency by assisting with general labor tasks when necessary.
  • Utilized hand tools effectively for various general labor tasks, ensuring high-quality results.
  • Collaborated with cross-functional teams to develop comprehensive test plans and procedures.

Patient Account Representative

Rowan Regional Medical Center
12.1983 - 01.1990
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Electronically submitted bills according to compliance guidelines.
  • Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
  • Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
  • Contacted patients after insurance was calculated to obtain payments.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
  • Responded to patient, family and external payer inquiries.

SALES CLERK

COUNTRY PEDDLER HALMARK CARD SHOP
08.1983 - 12.1983
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Boosted sales by effectively promoting products and engaging with customers.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
  • Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.

Education

Salisbury High School
Salisbury, NC

Early Childhood Education

ROWAN TECHNICAL COLLEGE
SALISBURY, NC

BBA - Business Administration

Catawba College
Salisbury, NC
05.2010

Skills

  • Activity monitoring
  • Trend tracking
  • Legal Compliance
  • Technical assistance
  • Verbal and written communication
  • Resource Utilization
  • Interdepartmental cooperation
  • Proactive Problem Solving
  • Quality Assurance
  • Caseload Management
  • Conflict Mediation
  • Organized nature
  • Patient Rights
  • Healthcare Navigation
  • Work Quality Evaluation
  • Multitasking and Organization
  • Problem-Solving

Additional Information

STATE OF NC NOTARY FOR GREATER THAN 10 YEARS.


CONFIDENCE IN MY WORK ETHIC.


TEAM PLAYER


ORGANIZED


EXTENSIVE KNOWLEDGE IN THE MORGUE PROCESS, WITH ATTENTION TO DETAIL.

Timeline

PATIENT ADVOCATE GUEST SERVICES

NOVANT HEALTH ROWAN MEDICAL CENTER
04.2010 - Current

ASSISTANT TO THE SOCIAL WORK CASE MANAGERS

ROWAN REGIONAL MEDICAL CENTER
08.2005 - 04.2010

GENERAL LABOR

THOMPSON SCREEN PRINTS
08.1997 - 05.2005

Patient Account Representative

Rowan Regional Medical Center
12.1983 - 01.1990

SALES CLERK

COUNTRY PEDDLER HALMARK CARD SHOP
08.1983 - 12.1983

Salisbury High School

Early Childhood Education

ROWAN TECHNICAL COLLEGE

BBA - Business Administration

Catawba College

Similar Profiles

CREATE PROFILE
WENDY THOMPSON