Wendy Thurman
Rocky Mount,VA
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled in roles at companies like Davis Heating and Air, where my empathy and complaint handling significantly improved satisfaction ratings. Skilled in package handling and fostering teamwork, I consistently met tight deadlines, contributing to a productive and safe work environment. At the Shell Station I bought top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhanced customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Warehouse Line Worker
Liquid Performance
01.2023 - 04.2024
- Demonstrated flexibility in adapting to changes in job duties or shifts when necessary due to fluctuating workload demands.
- Collaborated with team members for smooth operations during peak hours.
- Maintained a clean and safe work environment to prevent accidents and facilitate productivity.
- Strengthened teamwork among colleagues by assisting others when needed without compromising personal responsibilities.
- Consistently met deadlines under pressure while maintaining attention to detail in product handling and packaging tasks.
- Participated in regular safety meetings to stay informed about potential hazards or issues within the warehouse environment.
- Reduced errors in product handling by adhering to strict quality control standards.
- Kept work areas neat, clean and free from debris.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Labeled boxes and pallets with accurate order information and destinations to minimize shipping errors.
Customer Service Repetitive
Davis Heating And Air
09.2021 - 09.2022
- Managed a minimum of 150 inbound calls a day while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Actively contributed ideas during team meetings focused on enhancing internal processes and workflows for superior support outcomes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Cashier Representative
Shell Station
05.2016 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs, including night shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Learned duties for various positions and provided backup at key times.
- Upsold additional products and services to customers, increasing revenue.
Education
High School Diploma -
Franklin County High School
Rocky Mount, VA06.1994
Skills
- Labeling and Tagging
- Heavy Lifting
- Pallet Jack Operation
- Package Handling
- Complaint Handling
- Patience Maintenance
- Empathy Display
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Microsoft Office
- Teamwork and Communication
Timeline
Warehouse Line Worker
Liquid Performance
01.2023 - 04.2024
Customer Service Repetitive
Davis Heating And Air
09.2021 - 09.2022
Cashier Representative
Shell Station
05.2016 - 10.2019
High School Diploma -
Franklin County High School
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