Wendy Toarez Hernandez

• Delivered exceptional customer service to both English-and Spanish-speaking clients through verbal communication abilities.

• Facilitated clear communication between Spanish-speaking clients and service providers, enhancing understanding and collaboration.

• Operated machinery to produce high-quality products efficiently.
• Conducted routine equipment maintenance to ensure optimal performance.
• Monitored production lines for quality control and safety compliance.
• Trained new operators on equipment usage and safety protocols.

ADMINISTRATIVE ASSISTANT:

• Make contracts for Students.
• Customer service, Greet and assist visitors.
• Screening phone calls and routing callers to the appropriate party.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Developed and maintained filing systems to ensure accurate record-keeping and easy retrieval of documents.
• Conducted client outreach to gather feedback, improving service quality and customer satisfaction levels.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

ACCOUNTING ASSISTANT:

• Processed invoices and expense reports, ensuring accuracy and compliance with company policies.
• Assisted in monthly reconciliations, identifying discrepancies and facilitating timely resolutions.
• Maintained financial records using accounting software, enhancing data integrity and accessibility.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
• Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
• Assisted in tax preparation, ensuring accurate and compliant submissions.
• Processed monthly payroll for employees, ensuring timely and accurate compensation.
• Generated invoices upon receipt of billing information and tracked collection progress.

• Collaborated with team members to streamline accounts payable processes, improving workflow efficiency.
• Prepared financial statements and reports for management review, supporting informed decision-making.
• Expedited invoice processing with effective communication between internal departments and external vendors.
• Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
• Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
• Managed accounts payable and receivable, ensuring timely processing of invoices and payments.

HOSTESS: Customer Support

• Managed guest seating arrangements to optimize flow and enhance customer experience.
• Coordinated with kitchen and waitstaff to ensure timely service and order accuracy.