Wendy Torres
Monroe,NY
Summary
Dynamic and driven professional with a proven track record in customer-centric roles as a waitress, barista, and cashier. Currently pursuing a degree in communication, with a focus on advancing into the field of marketing. Known for exceptional interpersonal skills and a passion for delivering outstanding service. Eager to leverage my diverse skill set and academic background to excel in a marketing role where I can contribute to driving business growth and making a meaningful impact.
Overview
6
6
years of professional experience
Work History
Barista/Cashier
Latte Lounge
10.2022 - 05.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Waitress
Empire Diner
06.2020 - 01.2024
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Camp Counselor
Camp Ramaquois
06.2018 - 08.2022
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Waitress/Restaurant Hostess
IHOP
08.2018 - 08.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Bachelor of Science - Communication Studies
SUNY Oneonta
Oneonta, NY05.2024
Skills
- Guest Relations Management
- Customer Service
- Complaint Resolution
- Team Collaboration
Affiliations
- Photography enthusiast, demonstrating creativity and attention to detail.
- Fundraised for a local charity, demonstrating organizational and communication skills.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Barista/Cashier
Latte Lounge
10.2022 - 05.2024
Waitress
Empire Diner
06.2020 - 01.2024
Waitress/Restaurant Hostess
IHOP
08.2018 - 08.2019
Camp Counselor
Camp Ramaquois
06.2018 - 08.2022
Bachelor of Science - Communication Studies
SUNY Oneonta
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